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Product Support Engineer

Chennai, Tamil Nadu

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.

We’re looking for an experienced product support engineer to join our team and help us build our modern service management platform. This is a hybrid position based out of our Bangalore or Chennai offices. We offer competitive pay to employees and practical benefits for their whole family.

If this sounds interesting to you, read on.

What you'll do (responsibilities)

We’re looking for experienced individual contributors who’ve worked on large-scale products before, and we expect you to ramp up quickly and help us launch our products.

  • Helping customers troubleshoot and resolve technical issues through various channels.

  • Providing solutions or workarounds for technical issues.

  • Keeping detailed records of support cases and solutions.

  • Explaining technical issues and solutions clearly to non-technical users.

  • Working with other technical teams to resolve complex problems.

  • Testing new features and updates and providing feedback.

  • Overseeing system performance and performing routine maintenance.

What we're looking for (qualifications)

We do not require any formal qualifications, but we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility towards their work.

  • Experience: 3-5 years of experience in a technical support role, preferably within the SaaS industry, with exposure to CRM, ITSM, or enterprise software platforms like Salesforce or ServiceNow.

  • Technical Skills: Strong understanding of web technologies (HTML, CSS, JavaScript), APIs (REST, SOAP), and database management (SQL).

  • System Administration: Experience with system administration tasks related to Salesforce/ServiceNow, including user management, data management, and workflow automation.

  • Scripting and Automation: Familiarity with scripting languages (e.g., Python, PowerShell) and automation tools to streamline support processes.

  • Cloud Computing: Knowledge of cloud platforms such as AWS, Azure, or Google Cloud, understanding how cloud infrastructure supports SaaS products.

  • Problem-Solving: Demonstrated ability to analyze complex technical issues and develop practical solutions under pressure.

  • Customer Focus: Strong customer service orientation with a passion for delivering high-quality support and fostering positive customer relationships.

  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely to both technical and non-technical audiences.

  • Certifications: Relevant certifications (e.g., Salesforce Certified Administrator, ServiceNow Certified System Administrator) are highly desirable.

What we offer (compensation and benefits)

We are big on benefits that make sense to you and your family.

  1. Fantastic team —the #1 reason why everybody joins us. ‍

  2. Hybrid work — balance between working from the office and home.

  3. Convenient offices — well-located offices spread over five different cities.‍

  4. Paid time off — Unlimited sick leaves and 15 days off every year.

  5. Health insurance — comprehensive health coverage upto 75% premium covered.‍‍

  6. Flexible allowances — with hassle-free reimbursements across spends.‍‍

  7. Annual outings — for everyone to have fun together.

Why we are different (culture)

As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.

  • Autonomy: We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance.

  • Trust: We unwaveringly believe in our colleagues' positive intentions, approaching every interaction with trust to accelerate execution.

  • Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.

  • Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.

  • Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.

  • Customer Obsession: We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.

What next (applying for this role)

  1. Click here to get started with your application.

  2. Answer a few questions about yourself and your work.

  3. Wait to hear from us about the next steps.

Do you have anything else to tell us, or don’t see an open role that fits you? Email careers@atomic.work and let us know what’s on your mind.

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