IT Operations Administrator - Makati City, MNL

Who we are 

Atoms is building the machines that power the next era of progress.

Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.

We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.

If you want to work on hard problems with real-world impact, join us.

 

What you’ll do

• Monitor and manage helpdesk tickets via Slack and internal portals
• Troubleshoot hardware/software issues (Mac and Windows OS)
• Administer tools like Google Workspace, O365, Jira, Confluence, Slack, Zoom
• Provide onboarding/offboarding IT support and manage IT assets
• Perform basic network troubleshooting (TCP/IP, DNS, VPN, etc.)
• Support AV systems and Zoom Room setups
• Document IT processes and maintain internal knowledge bases
• Lead or contribute to small to medium-scale IT projects
• Ensure compliance with IT security standards and policies

 

What we’re looking for

• Bachelor’s degree preferred
• 6–8 years of relevant IT support experience
• Experience in SaaS, E-commerce, Tech, or fast-scaling global companies
• Strong communication and documentation skills
• Ability to work independently and manage multiple tasks
• Familiarity with ServiceDesk support processes and project coordination
• Willingness to work flexible hours and travel to other office locations as needed

 

Why join us

At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.

 

What else you need to know

This role is based in our Makati City office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

 

Ready to join us as we serve those who serve others? 

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