Workday Finance Operations & Technology Lead

United States - Remote

Attain Partners is an innovative consulting firm dedicated to disrupting the status quo to change the world and improve the lives of those we touch. From strategy to technology and everywhere in between, our experts use their unique skills to advance the important missions of education, nonprofit, healthcare, and state and local government clients.  

People are at the center of all we do, and that’s why we empower career growth, provide industry-leading benefits packages, encourage a flexible work environment, and foster a culture of inclusion to support the needs of our team. We share a collective passion for our mission and our people. Guided by our seven core values, The Attain Way, our vision is the foundation of our culture—to be and attain the best. 

Job Description

A client of Attain Partners seeks an experienced and proactive leader to serve as the Workday Finance Operations & Technology Lead. This hybrid role combines technical administration of the Workday Financials platform with operational leadership of the Finance Service Center. The ideal candidate will stabilize current support operations, reduce the service backlog, and lead the continuous optimization of system performance, configuration, and user experience.

You will work cross-functionally with Finance, IT, and campus stakeholders to ensure that Workday Financials supports the client’s strategic goals, while also establishing a sustainable and responsive support model for finance operations.

 

Job Responsibilities

  • System Configuration & Optimization
    • Configure, maintain, and enhance Workday Financial modules (e.g., GL, AP, AR, Procurement, Budgeting).
    • Drive adoption of new Workday features and optimize system workflows, dashboards, and reporting capabilities.
    • Lead configuration changes based on evolving business requirements and performance improvement goals.
  • Finance Service Center Management
    • Oversee daily service operations including triage, assignment, and resolution of support tickets via TeamDynamix.
    • Establish structured Tier 0/Tier 1/Tier 2 support protocols, escalation pathways, and team assignments.
    • Create sustainable support workflows and foster a service-oriented culture focused on accountability and transparency.
  • Data Integrity & Compliance
    • Own data governance and integrity across all Workday Financial modules.
    • Conduct data audits, reconciliations, and compliance reviews; manage integrations and data flows to/from external systems.
    • Collaborate with audit and internal control teams to meet regulatory and policy requirements.
  • Training, Documentation & Enablement
    • Deliver role-based training and materials to empower Finance staff and improve ticket quality.
    • Enable knowledge-sharing by building a searchable knowledge base and response templates.
    • Serve as liaison between business units and technical teams to resolve recurring pain points.
  • Ticketing & Performance Management
    • Promote ticket discipline and hygiene across the Finance team (e.g., accurate categorization, metadata, and closures).
    • Monitor backlog trends, resolution timelines, and KPIs to guide continuous improvement and leadership reporting.
    • Champion dashboard-driven decision-making at all support levels.
  • Project & Change Leadership
    • Lead or contribute to system improvement projects including upgrades, new functionality, and process redesigns.
    • Support change management and stakeholder engagement across campuses and functional groups.
    • Document system and process changes and align them with strategic priorities.

 

Qualifications

  • Bachelor’s degree in Finance, Accounting, Information Systems, or related field
  • 5+ years of experience in Workday Financials system administration and finance operations leadership
  • Experience with service center models, ticketing systems (TeamDynamix strongly preferred), and backlog reduction
  • Proven success developing and delivering highly polished and accurate C-Level presentations
  • Knowledge of financial processes and reporting in higher education
  • Strong analytical, communication, and cross-functional leadership skills
  • Workday Financials certifications and prior implementation experience are highly desirable

 

Key Competencies

  • Technical Acumen (Workday Financials, Reporting, Data Governance)
  • Operational Leadership (Triage Management, Backlog Reduction, Escalation Protocols)
  • Customer Service and Stakeholder Communication
  • Process Optimization and Change Management
  • Staff Coaching and Enablement
  • Data-Driven Decision Making

 

 

Additional Information

Attain Partners values your mental, emotional, and physical health and wellbeing. Our comprehensive benefits package starts on your first day of employment and includes benefits such as:

  • Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs
  • 11 paid federal holidays and flexible unlimited time off (UTO)
  • Generous 401(k) matching with immediate vesting
  • Flexible career paths – our career tracks provide advancement, mobility, and flexibility as you continue to grow with us
  • A healthy environment where we value unique experiences, and care about everything that makes you, you.

 

Attain Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Applicants have rights under Federal Employment Laws. For more Information visit EEO, EEO Poster Supplement, Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA). 

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. 

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