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Box Office Manager

Aberdeen, MD

Attain Sports brings a community-focused, values-driven, and player-centric approach to connect diverse groups and create impact through the power of sports. The company was formed in 2021 and presents an affordable, family-friendly sports and entertainment portfolio that brings a commitment to community engagement, customer service, innovation, and the professional growth and development of its family of athletes and employees.

Attain Sports owns and manages four baseball teams: the Baltimore Orioles Double-A affiliate Chesapeake Baysox, the Baltimore Orioles High-A affiliate Aberdeen IronBirds, the MLB Draft League Frederick Keys, and the Atlantic League Professional Baseball Club Spire City Ghost Hounds. Additionally, Attain Sports is an owner of the United Soccer League (USL) Championship Club Loudoun United FC.

 

Job Description

The Aberdeen IronBirds are seeking a driven, revenue-focused Box Office Manager to oversee all ticket operations while actively contributing to sales growth. This role manages the full box office operation, serves as the Glitnir expert, and plays a direct, daily role in generating revenue through consistent outbound outreach—including cold calls—to sell group packages, season tickets, mini plans, and single-game hospitality products.

 

Job Responsibilities

  • Box Office & Ticket Operations 
    • Oversee all box office operations on game and non-game days, ensuring efficient, accurate ticketing processes. 
    • Serve as the Glitnir subject matter expert—building events, managing manifests, creating pricing structures, and troubleshooting issues. 
    • Maintain and reconcile all ticketing financials, including daily deposits, attendance reports, and event settlements. 
    • Recruit, train, schedule, and supervise box office staff to deliver professional and fan-first service. 
    • Ensure compliance with IronBirds policies, ADA standards, and best practices for ticketing and customer service. 
  • Revenue Generation & Sales 
    • Conduct daily outbound sales outreach, including cold calls, emails, and follow-up communication to sell: 
      • Group outings 
      • Season tickets 
      • Mini Plans 
      • Hospitality areas 
      • Theme night packages 
      • Flex plans and single-game upgrades  
    • Utilize Glitnir reporting and CRM data to identify leads and revenue opportunities. 
    • Execute dynamic pricing strategies, special offers, and sales promotions to maximize revenue. 
    • Support major sales initiatives such as renewal campaigns, new plan launches, theme nights, and on-site sale activations. 
    • Collaborate with leadership to create group sales strategies tied to community events, corporate outreach, and theme programming. 
  • Customer Experience  
    • Deliver exceptional service across all fan touchpoints—walk-up, phone, online, and email. 
    • Resolve customer issues quickly and professionally, particularly escalating ticketing matter or access issues. 
    • Implement processes that improve ease of purchase, gate entry, and overall fan satisfaction. 

 

Required Skills

  • Bachelor’s degree preferred; relevant ticket operations/sales experience required. 
  • 2-3 years of box office, ticket operations, or ticket sales experience with a sports team or live entertainment venue. 
  • Strong experience in building events, reporting, and inventory management. 
  • Demonstrated success in outbound sales, cold calling, and revenue generation. 
  • Strong communication, organization, and leadership skills. 
  • Ability to work flexible schedule including nights, weekends, and holidays. 
  • High attention to detail, ability to multitask, and strong problem-solving ability. 

 

 

Additional Information

Attain Sports values your mental, emotional, and physical health and wellbeing. Our comprehensive benefits package starts on your first day of employment and includes benefits such as:

  • Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs
  • 11 paid federal holidays and flexible unlimited time off (UTO)
  • Generous 401(k) matching with immediate vesting
  • Flexible career paths – our career tracks provide advancement, mobility, and flexibility as you continue to grow with us
  • A healthy environment where we value unique experiences, and care about everything that makes you, you.

 

Attain Sports is committed to fair and equitable compensation practices. Individual base salary for this position is unique to each candidate and will be commensurate with experience, education, and skills, ranging from $40,000 - $45,000. In addition to base salary, this role is eligible for an annual discretionary bonus and commission based on achieving certain metrics.

Interested in this position but the compensation isn’t quite right? Let us know your expectations, and we’ll see if we can make it happen based on your qualifications.

 

Attain Sports is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Applicants have rights under Federal Employment Laws. For more Information visit EEO, EEO Poster Supplement, Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA). 

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. 

 

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