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Supervisor, Account Services

Durham, NC

Supervisor, Account Services

Account Services – The Connectors

At Attention Arc, we exist to make media matter. As part of our Account Services team — the Connectors — you are the bridge between ambition and execution, turning client needs into clear, actionable direction. You connect people, ideas, and disciplines to ensure every piece of the puzzle works together with purpose.

As a Supervisor, you lead the day-to-day relationship with clients while guiding internal teams toward smarter, more intentional work. You bring structure to complexity, momentum to collaboration, and care to every interaction — helping both clients and teams move forward with clarity, confidence, and impact.

WHAT YOU’LL DO

You lead with Credibility, Clarity, Connection, and Care — shaping strong partnerships and creating the conditions for great work to happen.

Client Partnership & Communication

  • Serve as the primary day-to-day client lead, building trust through proactive communication, reliability, and insight-driven thinking.
  • Translate business goals into clear media direction, ensuring clients understand not just what we’re doing, but why it matters.
  • Lead conversations with confidence and empathy — balancing transparency with thoughtful guidance.
  • Model Truth With Heart by communicating directly, constructively, and with intention.

Media Strategy, Planning & Stewardship

  • Guide the development of media strategies grounded in audience insight, data, and thoughtful reasoning.
  • Ensure plans reflect deliberate choices — balancing creativity, performance, and accountability.
  • Partner cross-functionally to bring plans to life with precision, from activation through optimization.
  • Turn performance into insight, delivering clear recommendations that move work forward.

Team Leadership & Development

  • Lead, coach, and develop planners at varying levels, strengthening both craft and confidence.
  • Create an environment where people feel supported, challenged, and empowered to grow.
  • Foster No Sidelines collaboration — ensuring every voice is heard and every team is aligned.
  • Provide clear, actionable feedback that builds capability and drives continuous improvement.

Operational & Account Leadership

  • Own the flow of work across accounts, ensuring deliverables are thoughtful, timely, and aligned to outcomes.
  • Bring structure and clarity to processes, enabling teams to work smarter and more efficiently.
  • Lead key client touchpoints with preparation and purpose, making every interaction count.
  • Uphold a high standard for quality, accuracy, and completeness across all outputs.

 

WHAT YOU’LL BRING

You bring both experience and mindset — a balance of strategic thinking, curiosity, and accountability that strengthens the work and the team.

  • 4–6+ years of experience in media planning, account management, or related roles
  • Strong foundation in media strategy, channels, and performance-driven planning
  • Demonstrated ability to translate data and insights into clear, actionable recommendations
  • Excellent communication skills — clear, concise, and grounded in Clarity and Connection
  • Proven ability to manage multiple accounts and priorities with organization and attention to detail
  • Experience mentoring or guiding junior team members with accountability and care
  • Proficiency in Excel, PowerPoint, and media planning/analytics tools

 

WHO YOU ARE

You don’t just do the work — you shape how the work gets done.

  • All In — You take ownership, follow through, and bring energy to everything you do.
  • No Sidelines — You collaborate openly, step in when needed, and put team success first.
  • Move With Curiosity — You ask better questions, challenge assumptions, and seek smarter ways forward.
  • Truth With Heart — You communicate honestly and directly, always grounded in respect and empathy.

You lead with Credibility, Clarity, Connection, and Care — building trust, simplifying complexity, strengthening relationships, and showing up for people in a way that elevates both the work and the culture .

You understand that every interaction is a chance to move the work forward — and to make it matter.

WHO WE ARE

Attention Arc is a modern media agency built on a simple belief: we exist to make media matter. Media is too big to take for granted and too powerful to leave to chance. We bring together expertise, creativity, technology, and human attention to turn insight into impact and make every media dollar work smarter.

Our culture is shaped by our values:
All In — we show up with intensity and ownership.
No Sidelines — we collaborate without ego or boundaries.
Move With Curiosity — we ask why, explore boldly, and learn fast.
Truth With Heart — we communicate with honesty and empathy.

We are human-led, AI-accelerated, and purpose-driven. And we’re building a future where our work and culture speak for themselves.


RIGHT TO WORK IN THE US 

You must be authorized to work in the US for any employer.  At this time, we are not sponsoring or providing assistance with obtaining work authorization.

 

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