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Engineering Manager, Customer Growth
New York, NY
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
About the Role
The Onsite Customer Growth team builds the features that help Attentive’s customers grow directly on their websites. Our mission is to accelerate list growth and improve conversion by delivering creative, high performing onsite experiences powered by strong engineering and intelligent AI driven optimization.
We are looking for an experienced Engineering Manager who can lead a team of backend engineers in building scalable systems that support millions of daily interactions. In this role, you will guide the technical direction of the team, foster engineering excellence, and collaborate deeply with AI, data, product, and design partners to deliver impactful, high quality products.
This role blends technical leadership, people management, and hands on architectural oversight, making it ideal for a manager who enjoys developing engineers while driving execution and innovation.
What You’ll Accomplish
- Lead, mentor, and grow a high performing engineering team responsible for building the backend systems powering onsite customer growth products
- Set the technical vision and roadmap for backend services, APIs, and data driven systems that power personalized onsite experiences at scale
- Partner closely with AI, data, and product teams to develop intelligent capabilities that improve performance and user experience
- Ensure the reliability, scalability, and performance of the systems that support customer growth and real time user interactions
- Drive best practices in design discussions, code reviews, architecture decision making, and operational excellence
- Foster a learning oriented team culture that encourages collaboration, curiosity, ownership, and continuous improvement
- Own delivery of key product initiatives, balancing long term platform investments with near term business objectives
- Promote clean, maintainable, well tested code and high engineering standards across the team
Your Expertise
- 7+ years of professional backend software engineering experience, including at least two years managing or leading engineers
- Strong proficiency in one or more modern programming languages such as Java, or Typescript
- Experience designing and operating distributed systems, APIs, and microservice architectures at scale
- Hands on familiarity with cloud platforms such as AWS and containerization technologies such as Docker or Kubernetes
- Deep understanding of databases, messaging systems, or streaming technologies such as PostgreSQL, Redis, or Kafka
- Track record of building reliable, scalable, high throughput systems that support customer facing products
- Demonstrated ability to coach and develop engineers, drive team alignment, and create an inclusive, collaborative engineering environment
- Strong communication and cross functional partnership skills, with the ability to work effectively with AI, data, product, and design teams
- A mindset rooted in ownership, curiosity, and a passion for building meaningful systems that drive measurable customer impact
What We Use
- Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS
- Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm
- Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, AirFlow, Postgres, and Redis, hosted via AWS
- Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright
- Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $193,000 - $250,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
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