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Engineering Manager, Production Engineering

United States
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
 
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
 
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role

Our Platform Infrastructure team is the backbone of everything we do at Attentive, providing a resilient and cost-effective platform that seamlessly handles billions of events from over 100 million customers daily. We own everything from compute, persistence, and networking to observability and deployments. Joining our team offers a high-growth career opportunity to collaborate with some of the world’s most talented engineers in a high-performance, high-impact culture.

As part of the Infrastructure and Platform organization, the Production Engineering Team is focused on delivering a fast and reliable platform that empowers Attentive engineers to deliver solutions quickly and safely. We build scalable systems that automate routine tasks so we can focus on other impactful efforts. Reliability, scalability, and security are our areas of expertise. We focus on release, observability, and cost optimization. Our mission is to create robust platforms and tools that allow stakeholders to concentrate on delivering exceptional products.

As an Engineering Manager, you will lead a team of engineers, taking a strategic role in designing and implementing solutions that enhance the reliability and scalability of our systems, while mentoring others and influencing technical roadmaps across the organization. You will also remain hands-on, contributing to code and technical design.

We are looking for a highly detail-oriented and execution-focused leader who thrives in fast-paced environments and operates with urgency. You should be comfortable diving deep into technical and operational details, proactively identifying gaps and risks, and driving initiatives from ambiguity to completion. This role requires close collaboration with leadership and a strong bias toward ownership, accountability, and rapid iteration.

What You’ll Accomplish

  • Lead and Manage a Team: Recruit, mentor, and develop a team of production engineers. Conduct performance reviews, provide feedback, and support career growth.
    Craft the team’s roadmap: Align with organizational goals, define vision and work with stakeholders across the organization.
  • Raise the Engineering Bar: We are not looking for a pure people manager. You will stay close to the technical and operational details, review designs critically, challenge assumptions, unblock execution, and ensure the team consistently delivers high-quality outcomes. You should be comfortable rolling up your sleeves and contributing directly when needed.
  • Design and Deliver High-Impact Solutions: Design and implement systems that enhance reliability, observability, traceability, and incident management, ensuring the platform scales effectively. Remain hands-on with coding and technical design.
  • Drive Strategic Initiatives with Urgency: Own ambiguous, cross-functional efforts end-to-end, break down complex problems into executable plans, identify risks early, and ensure consistent, high-quality execution at pace.
  • Partner Across Teams: Collaborate with engineers from AI/ML, Data, Platform, and Product teams to develop best-in-class services.
  • Establish Standards and Best Practices: Define and enforce production standards, processes, and tools to ensure operational excellence.
  • Mentorship and Accountability: Coach engineers through direct feedback, high standards, and hands-on support while fostering a culture of ownership, accountability, and operational excellence.
  • Innovate and Inspire: Drive continuous improvement by bringing creative ideas and challenging the status quo.

Your Expertise

  • 3+ years of experience in Production Engineering, Backend Engineering, SRE, DevOps or similar role.
  • 2+ years of experience in a management or team lead role.
  • Proficient Problem-Solver: Strong ownership mindset with exceptional attention to detail; proactively identifies issues, follows through on commitments, and drives work to completion with minimal oversight.
  • Thrives in high-urgency, fast-paced environments and is energized by direct collaboration, rapid feedback loops, and high expectations.ong coding ability in at least one language (e.g., Golang, Python, Java, Typescript) with the capability to solve complex issues through code.
  • Track Record of Success: Demonstrated experience delivering medium to large-scale projects that drive meaningful improvements in platform reliability and scalability.
  • Reliability Expertise: Deep understanding of production reliability concepts, including SLIs, SLOs, and incident management.
  • Strong Communicator: Excellent verbal and written communication skills with the ability to influence and collaborate across technical and non-technical teams.
  • High-Execution Environment Experience: Proven ability to operate effectively in fast-moving, high-growth environments where prioritization, urgency, and execution quality are critical.

What We Use

  • Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS.
  • Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm.
  • Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Kinesis, AirFlow, Postgres, Planetscale, and Redis, hosted via AWS.
  • Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

  • The US base salary range for this full-time position is $193,460 - $241,825 annually + equity + benefits
  • Our salary ranges are determined by role, level and location

#LI-CM1

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
 
Learn more about AWAKE, Attentive’s collective of employee resource groups.
 
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
 
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. 

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Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

 

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