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Senior Product Manager - API

Austin, TX

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

We are looking for a Senior Product Manager focused on Developer Experience. In this role, you will be responsible for how developers discover, evaluate, and integrate with our APIs across both ShipStation API and ShipEngine Connect. You will lead the strategy to create an excellent developer journey, from onboarding and documentation to tooling and technical support. Your work will empower partners and merchants to integrate quickly and scale successfully.

This position is hybrid (3 days per week in office) and is located in Austin, Texas. 

Travel Requirements: Up to 10% travel required for conferences or team planning sessions. 

About the team

You will join the API Product team at Auctane. This team is focused on delivering powerful APIs used by thousands of developers around the world. Our work spans across ShipStation, Connect and Endicia APIs. We prioritize scalability, ease of use, and extensibility. You will work closely with engineering, product design, technical writing, customer support, and partnerships.

What will you be doing?

  • Own the full developer experience for our APIs, from onboarding to post-integration success
  • Lead strategy for developer-facing assets including documentation, guides, SDKs, and setup flows
  • Partner with engineering, support, and partnerships to streamline the process for resolving integration issues
  • Define metrics that reflect developer success and use those to guide improvements
  • Collaborate with technical writers to create and maintain clear and helpful documentation
  • Drive self-service improvements that reduce friction and increase confidence for new developers
  • Serve as an advocate for developers across the company
  • Identify gaps in the current experience and prioritize improvements that make integration faster and more reliable

What are we looking for?

  • At least 3 years of experience in product management, with a focus on APIs or developer tools
  • Familiarity with REST APIs, authentication flows, webhooks, and the full integration lifecycle
  • A track record of improving developer-facing documentation, tooling, or onboarding
  • Comfort working across teams and with technical stakeholders
  • A data-driven approach with the ability to define success metrics and drive adoption
  • Strong communication skills, especially when working with technical content

What will make you stand out?

  • Experience managing a developer portal or creating a documentation system from scratch
  • Previous work with ecommerce platforms, logistics tools, or warehouse integrations
  • Demonstrated success launching APIs or SDKs used by external developers
  • Deep empathy for the developer journey and a clear vision for what great looks like
  • A technical background or experience working closely with engineering teams

The Tech

  • REST APIs and OpenAPI specifications
  • Postman and other API testing tools
  • Markdown-based documentation systems
  • SDKs in multiple programming languages
  • Systems that support webhook events and authentication workflows

What do we offer?

  • 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
  • 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
  • 🌅 We offer 12 paid holidays for all of our US employees!
  • 💰401k employer matching program – because your future deserves a friendly boost!
  • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
  • 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
  • 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
  • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
  • 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
  • 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
  • 💪🏽We offer gym discounts to help you stay fit and healthy!
  • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
  • 🔗 Employee Referral Program! We reward employees helping us find top talent!
  • 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

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