New

Implementation Training & Development Specialist

Manila, Philippines

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

The Learning & Development Specialist – Implementation Enablement drives the growth and effectiveness of our Implementation team by designing and delivering training programs that elevate onboarding, call campaign execution, and customer-facing performance. This role partners closely with Implementation Managers, team leaders, Sales, Marketing, and Enablement to ensure our customer onboarding and retention goals are met.

You’ll facilitate new hire onboarding, run ongoing skills training, coach team members through real merchant calls and campaigns, and introduce AI-driven tools and coaching techniques to help our Implementation team scale and improve quality. You’ll also help launch training for new products, features, and initiatives while creating content that empowers Implementation to deliver exceptional onboarding experiences.

This position is fully onsite, located in Manila

About the team

The Auctane Implementation Team drives customer success by guiding merchants through onboarding and setup across our suite of shipping and fulfillment solutions. We foster growth and retention by delivering hands-on training, workflow consultation, and technical implementation that align with organizational goals. The team partners cross-functionally to support product releases, enablement content, and knowledge management, ensuring every merchant’s onboarding experience is seamless, scalable, and impactful.

What will you be doing?

  • Deliver learning program sessions and materials
    • Lead onboarding programs for new Implementation hires.
    • Facilitate role-based skills and product training sessions, including feature deep dives and process refreshers.
    • Facilitate role-based skills and product training sessions, including feature deep dives and process refreshers.
    • Maintain delivery guides, playbooks, and supporting materials to ensure consistency.
  • Coach and Develop Team Members 
    • Observe calls (both live and recorded) to provide actionable feedback and support skill development.
    • Run side-by-side coaching sessions and structured nesting programs.
    • Partner with Managers to report on skill progression and support performance improvement plans.
    • Pilot and leverage AI tools to provide automated call feedback, trend reporting, and improvement recommendations.
    • Ensures employees are operating at or above established departmental quality standards as it pertains to their role
    • Embodies Auctane's mission, vision, and values throughout programming and coaching.
  • Design & Improve Training Content
    • Build or update content for new features, product updates, and Implementation workflows.
    • Create self-serve resources, job aids, and recorded micro-learnings to supplement live training.
    • Gather feedback from Implementation Managers and leaders to continually improve program impact.
  • Cross-Functional Collaboration
    • Partner with Sales and Marketing to ensure the Implementation team is prepared for go-to-market initiatives, call campaigns, and feature launches.
    • Collaborate with Enablement to align with broader company training strategies and avoid duplication of effort.
    • Work with Product and RevOps to ensure training reflects current tools, data, and processes.

What are we looking for?

  • 2–3 years of experience in Implementation, Customer Success, or similar customer-facing SaaS role.
  • 1 - 2 years of experience delivering formal training programs or acting as a facilitator
  • Proven ability to coach others on call effectiveness, consultative discovery, or customer engagement.
  • Strong written and verbal communication skills; able to simplify complex topics for learners.
  • Comfortable using technology, including AI tools or call coaching platforms, to drive performance improvement.
  • Highly collaborative; experienced in partnering across departments to align on strategy and execution.
  • English fluency in written and oral communication.

What will make you stand out?

  • Basic understanding of adult learning theories (Andragogy, Self-Directed, Experiential)
  • Basic understanding of instructional design models (ADDIE, UbD, ARCS)
  • Comfort working with AI-powered coaching, call analytics, or conversational intelligence tools (e.g., Gong, Chorus, MindTickle).
  • Proficient in two or more Auctane products and/or service offerings
  • Strong understanding of shipping/eCommerce platforms or Auctane products (ShipStation, ShipEngine, etc.).
  • Secondary language proficiency: Spanish, French, and/or German

The Tech

  • G-Suite
  • Salesforce or other CRM systems
  • Ticketing systems such as Zendesk or JIRA

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

  • Tiered Maximum Benefit Limit (MBL) based on job level.
  • Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

  • Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

  • Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

  • Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

  • Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

  • Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

  • Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

  • Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

  • 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

  • 15 paid sick days per year.

🎉 Paid Holidays:

  • Observation of statutory national and local holidays.

💐 Bereavement Leave:

  • Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

  • Support for continuous learning and professional development.

🤝 Referral Program:

  • Incentives for recommending great talent to join the team.

 

Create a Job Alert

Interested in building your career at Auctane ? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Please provide your Primary Home Address.

Select...
Select...
Select...

The working schedule is 10pm - 7am (may require flexibility)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Auctane ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.