New

Associate Market Researcher

Austin, TX

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

The Associate Market Researcher conducts primary and secondary research projects to assist strategic decisions across the company. This role will help build a robust research program that will uncover what our customers need and why they buy. You will help establish a robust insights engine, assisting and even leading research studies on competition, pricing, and brand health. Your work turns raw data into insights that shape product roadmaps and go-to-market plans. You will partner with marketing, support, sales, and product teams to surface clear actions they can take to win and keep customers. You will drive a shared insights repository so every decision starts with facts, not guesswork.

What will you be doing?

  • Become the Expert: Actively grow your skills in research methodology, data analysis, and strategic thinking to become a trusted, go-to insights expert for the marketing team.
  • Monitor Brand & Customer Health: Support the management of our longitudinal studies (e.g., Brand Tracking, NPS) to provide a continuous, reliable pulse on customer sentiment and brand perception.
  • Deliver Actionable Ad-Hoc Insights: Provide end-to-end support on critical ad-hoc research projects—from survey design to analysis—to deliver clear answers to urgent business questions.
  • Equip the Team with Market Intel: Support product marketing, product, and sales by managing and delivering regular reports and battlecards that track market trends and competitor activity.
  • Translate Data into Decisions: Transform raw quantitative and qualitative data from multiple sources into compelling, story-driven reports that empower leadership to make confident, data-backed decisions.
  • Support and Manage Longitudinal Studies: Assist with standing up and implementing longitudinal studies like Net Promoter Score and Brand Tracking, analyzing data to monitor key changes in metrics and sentiment over time.
  • Support and Conduct Ad-hoc Research: Contribute to the full lifecycle of ad-hoc research projects, including survey design, qualitative interviews, survey programming, data collection, analysis, and reporting.
  • Support Competitive Intelligence: Conduct market analysis to identify emerging trends and gather competitive intelligence to build regular reports on competitor activities and strategies.
  • Data Analysis: Dive into both quantitative and qualitative datasets, cleaning data and running analyses to uncover the "story" hidden within the numbers.
  • Report Building: Transform complex data from multiple sources into clear, concise, and visually compelling reports and presentations for marketing and leadership teams.

What are we looking for?

  • Bachelor’s degree, ideally within the marketing, business, economic, or social science fields. Master’s degree preferred.
  • 1-3 years experience in customer insights, market research, consulting, or competitive intelligence.
  • Strong analytical and critical thinking skills, with a keen eye for detail and the ability to connect data points to tell a coherent story.
  • A solid foundational understanding of primary market research methodologies and the basics of effective survey design.
  • Familiarity with survey software (e.g., Qualtrics, SurveyMonkey, Alchemer) or a demonstrated ability to learn new software platforms quickly.
  • A proactive, self-starter mentality; you are a natural "self-learner" who is resourceful and passionate about figuring things out.
  • A results-oriented mindset, driven by the desire to see your insights translate into tangible, outsized business impact.
  • An eagerness to learn, take on new challenges, and grow your skills as a research professional.
  • Familiarity with significance testing, database querying, and statistical software (i.e. DisplayR,SQL, Python)

What will make you stand out?

  • You have a true "figure it out" mentality. You're a proactive self-learner who gets excited by a challenge and is resourceful in finding a solution.
  • You "speak marketing." You have a strong grasp of core business and marketing concepts, which helps you understand why you're being asked a research question and how the answers will help the team.
  • You're a natural-born storyteller. You can look at a spreadsheet of data and see the underlying story, connecting the dots in a way that is clear, compelling, and actionable.
  • You have prior experience (even if from an academic project or internship) where you've taken a research project from the initial question to the final presentation.

The Tech

  • Google Suite
  • Slack
  • Zoom 
  • DisplayR
  • SQL
  • Python
  • SurveyMonkey 
  • Qualtrics
  • Alchemer 

What do we offer?

  • 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
  • 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
  • 🌅 We offer 12 paid holidays for all of our US employees!
  • 💰401k employer matching program – because your future deserves a friendly boost!
  • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
  • 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
  • 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
  • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
  • 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
  • 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
  • 💪🏽We offer gym discounts to help you stay fit and healthy!
  • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
  • 🔗 Employee Referral Program! We reward employees helping us find top talent!
  • 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

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