Implementation Specialist

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

 

About the role

We work at scale, pace and with the latest architecture patterns and tech. 

We have a flat and open engineering culture where data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. With Auctane ownership, comes the ability to operate largely independently, away from Board meetings and old ways of thinking but with the financial support of a high performing tech company. Energy and passion for our business and customers is a part of the AUCTANE culture – and we love working with like-minded people.

What will you be doing?

• Provide technical, business consulting and product expertise to our customers.
• Learning about e-commerce and logistics, processes, and datasets.
• Liaise with customers and carriers throughout the project lifecycle, from kick off to post-go live support.
• Produce and maintain customer-facing project documentation in accordance with the Delivery Framework
• Facilitate technical discussions and integrations by introducing API’s.
• Learn how to use and troubleshoot queries e.g., SOAP XML and REST JSON issues.
• Follow internal processes/instructions as well shadow more senior team members.
• Develop, update, maintain, and produce content for knowledge bases and FAQs.
• Compose technical articles in response to carrier and retailer inquiries and new product releases.

Identify areas for process improvement within the Professional Services organisation and make recommendations to Management.

What are we looking for?

• A minimum of 1-year service within Metapack and/or eCommerce or logistics space.
• Ability to manage multiple clients and projects / tasks simultaneously.
• Customer interaction on a technical and non-technical basis.
• Very good attention to details.
• Proficient in spoken and written English.
• Strong communication and influencing skills to manage customer expectations.
• Proactive thinker and problem solver, works on own initiative with limited supervision (often off-site).
• Excellent time management and organisational acumen.
• Troubleshooting: responsibility for detecting potential issues and implementing solutions when issues threaten to delay the timeline or impact budget or business operations.
• Configuration: configure the application based on implementation plan. (This does not require knowledge of any development language).
• Project Management: responsible for providing stakeholders with updated implementation plans, which may include project plans, statement of works, communications documents, project initiation document, etc.

What will make you stand out?

• Previous knowledge around e-commerce and supply chain.
• Previous experience with SOAP/SOAP UI or REST/POSTMAN and XML/JSON
• Agile software development life cycle familiarity and experience.
• JIRA software and project & problem management.

What do we offer?

• 💻 Tools for the job: Auctane will provide you with all equipment you need, ensuring you can seamlessly and securely work from either the London office or the comfort of your home.
• Flexible hybrid working approach: Hybrid working offers the flexibility to balance on-site collaboration and remote productivity, leading to enhanced efficiency and well-being. As part of our approach, we ask that you attend the office two days a week, ensuring a blend of in-person connection and remote work benefits.
• Central London location: Experience the best of both worlds and join us at our fantastic office. Immerse yourself in our dynamic and open culture. Enjoy the array of complimentary drinks and snacks, and join our monthly social activities. Our London office serves as a vibrant hub within our global community, embodying true international diversity with representatives from over 20 different nationalities, speaking 10 languages. 
• 25 days holiday (plus public holidays). Your holiday entitlement will increase to max. of 30 days, based on your length of service (2 yrs / 27 days, 3yrs / 28 days, 4yrs / 29 days and 5 yrs / 30 days)
• Company Pension: Auctane operates a contributory pension scheme on behalf of its employees, and will contribute up to 4%, providing the employee contributes 4%
• Life insurance: Auctane will provide 4x of base salary. This benefit is available from the first day of employment. 
• Long term income protection: 50% of your base salary for up to 5 years. This benefit is available from the first day of employment. 
• Private Medical and Dental Insurance: Both benefits are via our partner Bupa and available post probation. (Dental enrolment only occurs in May)
• Personal Training Budget. We offer a generous training budget of up to £2000 per year dedicated to your professional development. Whether it's investing in certifications, attending conferences, or exploring other educational opportunities, we are committed to supporting you in enhancing your expertise. We also provide access LinkedIn Learning. This benefit is available post probation. 
• Health and Wellbeing: We have a wealth of health and wellbeing benefits available. Here’s just some of what we offer; gym membership and subsidies, 24/7 EAP, virtual GP appointments, subsidised eye care, counselling sessions, physiotherapy sessions, PT, and nutrition advice, financial and legal support. There is also an extensive resource library of podcasts, webinars and articles.
• Tax-Free Childcare: You may be eligible for tax free childcare, subject to the criteria set by the government. If successful, you can get up to £500 every 3 months (£2,000 a year) for each of your children to help with the costs of childcare.
• Cycle to work scheme: Auctane offers a subsidised cycle purchase scheme, Through this scheme, you will enjoy exclusive benefits, including attractive savings and convenient payment plans. This benefit is available post probation. 
• Interest-free season ticket loan: Auctane can provide an interest free loan of up £7,000 to purchase an annual season ticket for travel requirements.This benefit is available post probation. 
• 🔗 Referral Bonus: Our Employee Referral Bonus Program is designed to reward you for helping us build an even stronger and more talented team. You could earn up to £4,500, depending on the role and subject to the bonus program criteria. 
• 📦 Postal Services: Auctane offers 99% discount on personal shipments using Packlink.pro