Account Manager - UK market

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the team

Join our truly dynamic environment where you're challenged every day, fostering growth and adaptability. Experience a strong team environment where victories and occasional setbacks are shared, promoting camaraderie and resilience. Engage in an honest, transparent culture that cultivates high performance and mutual trust. Pursue challenging yet achievable targets, offering the opportunity to earn bonuses monthly.
Be a part of a business driving transformation in the ecommerce fulfillment market, contributing to meaningful change. Benefit from real-time training, coaching, and mentoring provided by experienced leaders and supportive colleagues, empowering continuous learning and development.

About the role

You will engage with new users of ShipStation, understanding their business and their objectives and managing the on-boarding, success and satisfaction of our clients that rely on ShipStation to power their core business processes. Our New Business Account Managers are the client's first point of contact during their trial period and are responsible for the successful training, on-boarding and adoption of our new users in the ShipStation community, driving best practices, product adoption and revenue for ShipStation. You will also be responsible for managing the sales process from proposal all the way through to onboarding.

You will be hungry to develop your sales skills and technical understanding of how delivery processes work. We want you to communicate regularly and proactively with internal stakeholders and provide constructive and actionable feedback for the benefit of our users. If you are passionate about delighting, acquiring and retaining customers and want to be part of a rapidly expanding SaaS company that is loved by its customers, we’d love to talk to you!

What will you be doing?

As a New Business Account Manager, you are the architect of a customer’s first days with ShipStation. This is a high-impact, high-velocity sales role where you own the transition from a curious trial user to a power-user who relies on our tech to run their business.

You aren’t just answering questions; you are a consultant and a closer. You will manage a high volume of inbound leads, identifying business pain points and delivering technical demonstrations that prove ROI.
You own the entire cycle: from the initial proposal and discovery call to the final technical onboarding. You will operate within a world-class corporate framework that provides the tools and data you need to succeed, but your daily execution must be fast, agile, and results-oriented.

What are we looking for?

We are looking for a Process-Driven High-Performer who thrives in a "Structured-Speed" environment. You should be someone who loves a busy CRM and finds energy in managing multiple moving parts without dropping the ball.

• High-Volume Inbound Expertise: You have a proven track record (2+ years) in a client-facing sales environment where you managed a dense pipeline. You know how to qualify quickly and move deals forward with urgency.
• Operational Rigor: You are process-oriented. You understand that in a corporate environment, data integrity and CRM management are the foundations of high performance, not a "chore."
• The "Closer-Teacher" Hybrid: You possess the "hunter" instinct to hit monthly targets and the "teacher" patience to guide a client through a technical setup.
• Native/Bilingual English Fluency: You can speak the language of UK SME owners—understanding their business culture, nuances, and expectations.
• Dynamic "Can-Do" Attitude: You don't wait for instructions in the face of a challenge. You are a problem-solver who stays composed when the pace accelerates and the "uncomfortable" moments arise.
• Technical Curiosity: You don't need to be a developer, but you must be excited to learn about what happens in the backend of ecommerce (APIs, carrier integrations, and logistics workflows).
• Corporate Adaptability: You appreciate the stability and resources of a large organization combined with the fast-paced environment, and are willing to quickly adapt. 

What will make you stand out?

Experience in selling SaaS solutions

What do we offer?

• 💸 Clear and transparent compensation plan. The salary range goes up to 37K€ total compensation (25.000 base + 12.000€ variable OTE). We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page.
• 💰 Flexible salary benefits
  Save on personal income tax with Cobee for expenses like transport, restaurants, and kindergarten.
• 🩺 Private health insurance
  Free for all employees via Cigna, plus we cover 50% for your family members.
• 🌅 Generous time off
  Enjoy 26 days of holiday per year (23 base days + your 🎂 birthday off, Christmas Eve, and New Year’s Eve).
• 💻 Your gear, your choice
  Whether you prefer Mac or Windows, or need an extra screen, we’ll make sure you’re set up for success from day one.
• 🗓️ Annual Salary Review
  We’re committed to recognizing your professional growth. Every year, we review salaries to reflect your individual development, achievements, and impact on our business success.
• 📙 Grow your skills
  We offer up to €800/year in training (certifications, conferences, workshops) to boost your growth—both technical and personal.
• 📺 Learning resources
  Access internal and external training, including platforms like LinkedIn Learning, completely free.
• 🧘‍♂️ Holistic wellness program
  Includes access to Wellhub, Curalinc (psychological support), Rocketlawyer (legal advice), and regular health webinars & challenges.
• 😊 Volunteer day
  Take one day off a year to volunteer and give back. Bonus points for sharing pics on Slack!
• 👩‍⚕️ Free therapy vouchers
  Because your mental health matters.
• 🏐 Health & wellness support
  Get up to €55/month to cover your gym or fitness classes (yoga, boxing, pilates, etc.).
• 🗺️ Weekly language classes
  Improve or learn a new language (English, Spanish, French, Italian, or German) in small groups with expert instructors—on us!
• 🏥 Time for health
  Get 8 hours per year for personal medical appointments and 10 hours per year to support your family’s medical needs.
• ⚖️ Work-life balance
  We’re flexible and people-first. We know life happens, and we aim to make work work for you.
• 💜 Inclusive, upbeat culture
  No suits here—just a welcoming, casual, and respectful space where diversity is celebrated, and you can be your full self.
• 🌍 A global, multicultural team
  We’re made up of 20+ nationalities, speaking 10+ languages. All communication is in English, so everyone’s included.
• 📦 Packlink Pro discount
  Enjoy 99% off your personal shipments using our platform.
• 🔗 Referral bonuses
  Know someone amazing? Earn €1K–€3K when you refer candidates we hire—depending on the role.
• 🏢 Central Madrid office
  When you want a change of scenery, drop by our office in the heart of Madrid—free snacks and drinks included!
• 🏟️ Team events
  We work hard and play hard with regular team-building activities and meetups.