Customer Support Engineer - Intern

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

About the role

This is a hands-on internship where you will see "real IT" from the inside, working on global SaaS platforms that handle millions of API requests and e-commerce transactions. We offer a culture of mentoring where experienced engineers and managers will help you develop practical technical skills. This role is about solving real problems in web applications and learning professional tools like Salesforce. 

What will you be doing?

• First Line Support: Leading communication with clients and teammates, mostly in English.
• Triage: Conducting initial verification, classification, and prioritization of incoming tickets.
• Data Work: Using basic SQL commands to extract information from databases to solve problems.
• Engineering Support: Analyzing tickets and performing configuration changes on test and production environments under senior supervision.
• Escalations: Learning how to transfer complex issues to internal teams or directly to the client.

What are we looking for?

• Availability: This internship is for students who need to complete a 6-month mandatory internship as part of their degree. Start date: 01.07.2026
• English Proficiency (B2/C1): Ability to communicate freely with international clients and the team.
• Communication & Empathy: Ability to explain technical complexities in a simple and accessible way.
• Analytical Skills: A "detective's instinct" to connect facts, spot patterns, and find root causes.
• Meticulousness: Great attention to detail in data analysis and documentation.
• Growth Mindset: An open mind and a strong desire to learn (we will teach you the rest).

What will make you stand out?