Customer Communications & Marketing Intern - 4-Month Internship

At hear.com, we believe that everyone should hear well to live well. Our mission is to bring high quality hearing care to anyone, anywhere, and to change our customers’ lives through better hearing.  

As part of the world’s fastest-growing hearing care company, we’re on an ambitious journey to scale, aiming to double our South African business in the next two years and become the go-to hearing care company in the country. To support this growth, we’re hiring a Customer Communications & Marketing Intern for an initial 4-month period.

What You'll Be Doing 

• Respond to social media comments and messages, primarily on Facebook, ensuring timely, professional, and friendly engagement.
• Answer inbound customer calls and reply to emails and SMS messages when needed.
• Support marketing campaigns, including content creation, email/SMS campaigns, and digital advertising.
• Help manage the WhatsApp channel, maintaining smooth and professional communications.
• Assist with basic reporting, analytics, and performance tracking for marketing and customer communications.
• Collaborate on projects to optimise the customer journey and engagement.
• Contribute to CRM processes and marketing systems. 

What We’re Looking For 

Mindset & Energy 

• Curious, creative, and motivated to learn in a fast-paced environment.
• Optimistic, approachable, and friendly - someone who brings positive energy to the team.
• Strong communication and collaboration skills. 

Skills & Experience 

• Education: Recently graduated in Marketing, Communications, or a related field.
• Experience: Some exposure to customer-facing roles or communications support desirable. Comfortable with social media platforms, WhatsApp, digital tools, and basic analytics. 

What Success Looks Like 

• A reliable and proactive individual the team can depend on.
• Responds to customer queries across social media, WhatsApp, emails, SMS, and calls efficiently and professionally.
• Contributes to campaigns and projects with initiative and attention to detail.
• Supports smooth multi-channel communications across marketing and customer touchpoints.
• Demonstrates growth in practical skills and customer engagement skills over the internship. 

What You’ll Gain 

• Hands-on experience in customer communications and digital marketing for a healthcare-focused company.
• Exposure to the full sales/digital journey from awareness to customer engagement.
• Learn to manage multi-channel communications including social media, WhatsApp, email, and SMS.
• Mentorship from experienced marketing, sales, and customer support professionals.
• Opportunity to contribute to real campaigns and measurable outcomes.
• Potential for future full-time opportunities within customer service, sales, or marketing if performance and fit align. 

Working Structure 

• Based in Cape Town with a focus on in-office collaboration (3 days in office, 2 days remote)
• Flexible hours, ideally mostly aligned with standard weekdays 

If you’re excited by the chance to make an impact on customers’ experiences and the marketing journey, we’d love to hear from you. 

About audibene / hear.com: 

Audibene / hear.com is one of the fastest-growing health-technology companies ever. Our unique digital business model has revolutionised the industry, and the way hearing care is provided. Since we started our journey in Berlin in 2012, we have scaled up our team from 2 to over 1200 people in 8 international locations from Denver to Seoul. Driven by our belief that every person should hear well to live well, we have helped hundreds of thousands of customers to bring the joy of life back. 

Join us on our mission to transform the hearing care industry and change people’s lives!