Client Growth

The Client Growth role will focus on driving growth by expanding revenue within our existing client base in close partnership with the Account Management Team. This role requires a proactive self-starter who takes ownership of growing a book of business, consistently seeks new ways to build meaningful partnerships, and identifies opportunities that create value for both our company and our clients. The ideal candidate is a strategic thinker with exceptional communication skills and a proven ability to uncover new growth opportunities, drive upsells, and expand client relationships.

AudioEye is dedicated to eradicating every barrier to digital access. We recognize that, for too long, the technologies and digital experiences that so many of us take for granted are rife with errors and issues that prevent people with disabilities from using the Internet.

We believe that combining automation and human-assisted technology is the only way to scale to the size of the problem. Additionally, we believe that the disability community should be included to inform our decision-making.

How you’ll Contribute: 

• Collaborate closely with the Account Management Team to understand client needs, expansion opportunities, and account health indicators
• Implement tailored upsell and cross-sell strategies to increase the value of existing client accounts
• Utilize data-driven insights to identify potential upsell opportunities and leverage these insights in sales conversations
• Initiate and maintain regular communication with existing clients to understand their evolving needs and align solutions to meet those requirements
• Build and nurture strong relationships with clients, ensuring high levels of satisfaction and trust in our services
• Propose additional services, products, or upgrades that meet the identified needs and deliver enhanced value to the client
• Manage a robust sales pipeline by effectively tracking, recording, and analyzing client interactions and progress
• Use CRM tools and other software to maintain accurate and up-to-date records of client interactions and opportunities
• Collaborate with the Account Managers to share insights, client feedback, and overall trends to refine the upsell strategy
• Provide regular reports on upsell performance, trends, and achieved results

Who you are: 

• Bachelor’s degree in business administration, Marketing, Sales, or related fields
• Proven track record in sales, preferably within the SaaS or technology industry
• Experience in account management, upselling, or cross-selling within a B2B environment
• Strong communication, negotiation, and presentation skills
• Proficiency in CRM software and data analysis tools
• Ability to work collaboratively within a team and across departments
• Strong strategic thinking and problem-solving skills with a high level of accountability and self-motivation

Our Values:

• Relentlessly Prioritize the Customer
• Own Outcomes
• Be Straightforward
• Act Now & Iterate
• Grit
• Decide with Data 
• Hire and Develop A Players
• Be Coachable
• Organize and Plan
• Expect and Embrace Change

Benefits and Perks:

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
• 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
• To support remote work conditions, AudioEye provides each employee a one-time stipend of $300 

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the @greenhouse.io domain or audioeye.com. Any outreach claiming to be from AudioEye via other sources should be ignored.

Don’t Meet Every Single Requirement?
Studies have shown that women and people of color are less likely to apply to a job unless they meet every single qualification. At AudioEye, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role and check some of the boxes in the job description in your past work history, we encourage you to apply. You may be just the right candidate for this or other roles!

Equal Opportunity Employer:
We embrace equal employment opportunity.
AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation. 

Notice to Staffing Agencies:
It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation.