Account Manager - SMB

The  Account Manager - SMB is responsible for customer retention and success throughout the entire customer lifecycle. This involves fostering robust relationships with clients and acting as their primary point of contact. The Account Manager - SMB will oversee the onboarding, successful implementation processes and renewals. The ideal candidate for this role will have a collaborative mindset, the ability to work closely with cross-functional teams and be a results-driven individual with a customer-centric focus, capable of driving not only the success of individual accounts but also contributing to the overall growth and reputation of the company.

AudioEye is dedicated to eradicating every barrier to digital access. We recognize that, for too long, the technologies and digital experiences that so many of us take for granted are rife with errors and issues that prevent people with disabilities from using the Internet.

We believe that combining automation and human-assisted technology is the only way to scale to the size of the problem. Additionally, we believe that the disability community should be included to inform our decision-making.

How you’ll Contribute: 

• Execute a best-in-class Post-Sale Experience for our customers from Onboarding to Renewal
• Drive customer success outcomes and product value delivery
• Maintain or increase renewal rates
• Communicate revenue opportunities to Business Growth partners for cross-sell and up-sell opportunities
• Influence future customer lifetime value through higher product adoption and customer satisfaction
• Drive new business growth through greater advocacy and reference-ability
• Manage customer success activities: onboarding, maintenance & monitoring, training, live presentations, professional services, customer support, renewals, cross-sell/up-sell, advocacy

Who you are: 

• Bachelor’s degree or equivalent experience
• 2+ years of experience in an Account Management role in a B2B tech environment
• Familiar with HTML, JavaScript, and CSS design capabilities
• Passion for identifying and solving problems
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales experience
• Strong empathy for customers AND passion for revenue and growth
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative with the ability to inspire others
• Experience with web commerce, web/mobile applications 

• Strong knowledge of usability principles, universal design and techniques 

• Experience working in fast paced start-up environments (Ability to balance multiple priorities with acute attention to detail)

Our Values:

• Relentlessly Prioritize the Customer
• Own Outcomes
• Be Straightforward
• Act Now & Iterate
• Grit
• Decide with Data 
• Hire and Develop A Players
• Be Coachable
• Organize and Plan
• Expect and Embrace Change

Benefits and Perks:

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
• 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
• To support remote work conditions, AudioEye provides each employee a one-time stipend of $300 

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the @greenhouse.io domain or audioeye.com. Any outreach claiming to be from AudioEye via other sources should be ignored.

Don’t Meet Every Single Requirement?
Studies have shown that women and people of color are less likely to apply to a job unless they meet every single qualification. At AudioEye, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role and check some of the boxes in the job description in your past work history, we encourage you to apply. You may be just the right candidate for this or other roles!

Equal Opportunity Employer:
We embrace equal employment opportunity.
AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation. 

Notice to Staffing Agencies:
It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation.