CRM Integration Specialist

Join our team and experience Audiokinetic!

Join a high-performing team as our next CRM Integration Specialist and step into a role where your skills in CRM management and integration will directly translate into enhanced customer engagement and business growth. This position offers the perfect blend of autonomy and collaboration for a results-driven individual ready to expand their responsibilities. We're seeking a team player with a strong analytical mind and a knack for creative solutions in digital marketing to help us nurture our customer base more effectively than ever before.

What will you do?

Your duties will typically include, but are not limited to, the following:

• Business Process Improvement: Collaborate with key stakeholders to understand and document business processes, identify inefficiencies, and propose CRM-driven solutions to streamline operations, processes, and end-user experience.
• Requirements Gathering: Work closely with business users to gather and document functional and technical requirements for CRM enhancements, integrations, and customizations.
• CRM Support & Maintenance: Provide ongoing support, troubleshooting, and technical expertise for the CRM, including issue resolution, upgrades, and system optimization.
• Data Management & Reporting: Ensure data accuracy, integrity, and quality within the CRM. Develop reports and dashboards to provide insights into business performance, customer interactions, and sales activities.

What do you bring to the team?

You are someone with:

• At least 3+ years of experience operating a CRM
• Experience in e-commerce, SaaS, or B2B digital marketing.
• Solid understanding of customer behaviour analytics and journey mapping.
• Strong analytical skills with experience in customer segmentation, data insights, and campaign optimization.
• Strong understanding of SEO, SEM, and content marketing.
• Ability to create and execute A/B testing strategies for email and CRM campaigns.
• Hands-on experience with marketing automation tools (HubSpot, Marketo, Pardot, etc.).
• Proficiency in tools such as Google Analytics, Google Ads, Meta Business Suite, and SEO tools like SEMrush or Ahrefs.
• Basic knowledge of HTML, CSS, or website management is a plus.

Additionally, you have:

• Strong collaboration skills to work with cross-functional teams.
• Excellent written and verbal communication skills.
• Strong analytical skills to build proper data points based on multiple processes.

Audiokinetic has adopted a flexible and hybrid work style to meet the team’s needs, while allowing for in-person collaborative moments determined by the teams.

Why join the Audiokinetic team?

Audiokinetic is the leading provider of cross-platform audio solutions for interactive media and gaming, and sets new standards in interactive audio production for location-based entertainment, automotive, consumer electronics, and training simulation. A trusted and strategic partner to the world’s largest interactive media developers and OEMs, Audiokinetic has a long-established ecosystem of allies within the audio industry and amongst platform manufacturers. The company’s middleware solutions include the award-winning Wwise® and SoundSeed®, as well as Wwise Automotive™ and Strata™. 

Audiokinetic, a Sony Group Company, is headquartered in Montréal, Canada, and has subsidiaries in Tokyo, Japan, Shanghai, China, and Hilversum, The Netherlands.

We seek people passionate about interactive audio in games, virtual reality, and interactive experiences. We celebrate creativity, curiosity, attention to detail, collaboration, autonomy, and initiative. Our inclusive work environment empowers everyone to share their unique perspectives, fostering a culture where the best ideas shine—no matter the role.

If you’re interested in helping us shape the future of audio production, submit your application. We know that applying to a new role takes a lot of work and effort and we sincerely value your time.