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IT Operations Engineer

New York, New York

Who We Are

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media

 Why Authentic

 You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

What You’ll Do

The IT Operations Engineer is responsible for the design, configuration, maintenance, security, and reliable operation of computer systems, storage, networking, virtualization, and cloud platforms. This role will also help troubleshoot issues as they arise and proactively manage upgrades, patches, and system optimizations. The IT Operations Engineer is also involved in leading and/or participating in IT projects and efforts, data retention/disaster recovery planning, data security, and providing tier II and III technical support to end-users including executives. We're looking for someone who is comfortable working in a fast-paced environment, is eager to tackle a wide range of IT tasks and enjoys solving problems.

What you’ll be working on

  • System Design, Maintenance & Monitoring:
  • Recommend, test, design, configure, and maintain cloud-based systems and platforms to ensure maximum uptime, performance, and security.
  • Monitor and maintain system performance, security, and availability.
  • Periodically review platforms for upgrades and/or to recommend migrations.
  • Schedule and apply patches and updates to maintain system health and security.
  • Document and troubleshooting issues as they arise.
  • Participate in the after-hours support rotation.
  • Network & Security:
    • Manage the installation, configuration, and maintenance of network infrastructure (firewalls, routers, switches, etc.).
    • Ensure security practices are implemented and followed, including firewall management, user access control, and vulnerability assessments.
    • Implement and maintain data retention and/or backup and disaster recovery plans to ensure data integrity and availability.
  • User Support:
    • Manage user accounts, permissions, and access rights in Active Directory or similar identity management platforms.
    • Provide Level II and III support to other teams within the IT department or users.
    • Excellent diagnostic and problem-solving skills.
    • Superior service orientation and communication ability.
    • Provide white-glove support to VIPs and executives.
  • Server & Storage Management:
    • Design, install, and manage servers (on-prem or cloud based), ensuring availability and optimal performance.
    • Maintain and manage virtual environments or cloud platforms including provisioning, backups, and performance tuning.
    • Manage and optimize storage solutions, including NAS, SAN, and cloud-based platforms.
  • System Optimization:
    • Continuously assess and optimize systems for improved efficiency and performance.
    • Implement automation scripts or tools to streamline repetitive tasks (e.g., PowerShell, Bash scripting).
    • Use APIs or similar technologies to extract, import, and/or analyze or report on data from various and diverse platforms.
  • Documentation & Reporting:
    • Create and maintain detailed documentation of system configurations, processes, and troubleshooting steps.
    • Provide regular reporting on system performance, security incidents, and other relevant metrics to management.
  • Project Planning & Management:
    • Participate in the planning, execution, delivery, and maintenance of technical projects, including infrastructure upgrades, system implementations, software deployments, and/or cloud platforms.
    • Collaborate with IT leadership, project stakeholders, and team members.
    • Create and maintain comprehensive project documentation, including status reports and risk management plans.
  • Vendor Management:
    • Work with third-party vendors for hardware and software procurement, troubleshooting, and support as needed.
    • Assist with license management, renewals, and software audits to ensure compliance.

 

 Must Haves:

  • 7+ years' experience in providing platform design, implementation, and support
  • 5+ years’ experience in providing end-user support in mid-large business
  • A self-starter ability to multitask, prioritize issues based on severity, and work within a fast-paced team environment
  • Strong knowledge of cloud-based systems and concepts including but not limited to AWS, OneLogin, SSO, SCIM, MS365, Google Cloud, APIs
  • Working knowledge of compliance including SOX
  • Strong knowledge of Mac and Microsoft OS
  • Approach users’ issues with empathy
  • Box support experience (or equivalent with similar SaaS storage platform)
  • Experience with automated management and deployment tools and software
  • Ability to learn new technologies quickly and with minimal guidance
  • Thrives on technical challenges and takes pride in solving them
  • Able to promptly and tactfully communicate with end users and management, provide solutions and/or direct requests of unresolved issues to appropriate IT team members
  • Thorough understanding of hardware setup and software installations including Office 365, and account setup including email accounts, server access, and zero-trust access
  • Outstanding organizational and time-management skills; you must be comfortable handling periods of high demand and expediting numerous priorities simultaneously
  • Solid knowledge of cyber security, data privacy principles, and apparatus including Cisco, Meraki, Palo Alto, MFA, EDR, SIEM
    • Degree in Computer Science, Engineering, or equivalent experience

 

Primary Salary Location:

$125,000 - $155,000

Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.

For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com

To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here:

https://www.authentic.com/privacy-policy

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