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Associate Manager, Global Hospitality – Authentic Live

New York, New York

Who We Are

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media

 Why Authentic

 You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

What You’ll Do

As Associate Manager, Global Hospitality, you will play a pivotal role on the Authentic Live team, leading the end-to-end invitation process across our global event portfolio. From curating guest lists and managing RSVPs to overseeing on-site execution and post-event reporting, you’ll ensure every touchpoint is flawlessly delivered. You’ll also oversee the management and optimization of our CRM and contact ecosystem, ensuring the integrity and impact of our most important relationships. In this role, you’ll work directly with C-suite executives, celebrities, and cultural tastemakers—providing a seamless, high-touch experience at every interaction. This position is ideal for someone who thrives under pressure, has a meticulous eye for detail, and brings a strategic, solutions-focused mindset to every aspect of the guest experience. Reporting directly to the Vice President of Global Hospitality, ensuring operational excellence and elevating the standard of hospitality at every event.

 

What You’ll Be Working On

Pre-Event Planning & Guest Management

  • Lead the full invitation lifecycle: guest list curation, creative approvals, RSVP tracking, and ticket deployment.
  • Collaborate with internal teams (creative, comms, executive offices) and external partners to finalize invitation assets and messaging.
  • Build customized RSVP flows in Launchmetrics tailored to each event.
  • Maintain detailed planning documents: guest lists, trackers, timelines, and SOPs.
  • Coordinate “Know Before You Go” communications and complimentary ticket distribution.

CRM (Customer Relationship Management) & Data Management

  • Manage and optimize the Launchmetrics CRM database, ensuring accuracy and consistency across all events.
  • Align CRM data with RSVP lists and guest communications to streamline workflows.
  • Use CRM insights to inform invitation strategies and support long-term relationship building.

On-Site Execution & Event Logistics

  • Oversee guest check-in using the Launchmetrics App, ensuring smooth front-of-house operations.
  • Lead seating chart creation and real-time adjustments based on executive feedback.
  • Conduct pre-event audits to ensure alignment between master lists and digital tools.
  • Serve as a secondary point of contact at the door, managing live updates and guest flow.

Post-Event Reporting

  • Contribute to post-event recaps with RSVP metrics, attendance reports, and qualitative feedback.
  • Recommend process improvements to enhance guest engagement and operational efficiency.

 

 Must Haves

  • 1–3 years of experience in guest experience, event planning, or invitation management in the live event, hospitality, sports, public relations, or media space.
  • Experienced in using Launchmetrics or similar event and guest management platforms to streamline invitation workflows and enhance guest communications.
  • Exceptional attention to detail and proven ability to manage multiple high-volume projects with shifting timelines.
  • An impeccable level of organization and precision to successfully manage complex invitation workflows.
  • Expertise in guest list segmentation, RSVP tracking systems, and working within cross-functional approval flows.
  • Highly proficient in Excel and comfortable managing large datasets and real-time event adjustments.
  • Strong communicator with a client-first mindset and comfort working directly with senior executives and VIPs.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions.
  • Ability to thrive in a fast-paced, dynamic environment with tight deadlines.
  • Willingness to travel and work flexible hours, including evenings and weekends as needed.


Primary Location Salary Range: $75,000 - $85,000 

 

 

Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.

For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com

To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here:

https://www.authentic.com/privacy-policy

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