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Integrations Engineer

Indianapolis, IN (Preferred) or United States-Remote

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

  • A culture based on our core values of Authenticity, Courage and Having Fun
  • A collaborative environment that supports your personal and professional development
  • Remote/virtual working flexibility
  • Free health insurance options
  • Comprehensive benefits - medical, vision, dental, life, and disability insurance
  • HSA and FSA plans
  • 401(K)
  • Unlimited vacation time
  • Generous paid holidays, sick leave, and parental leave
  • Perks at Work membership for discounts on shopping, travel and much more

Position Summary
Authenticx customers win when their systems talk to ours, reliably, securely, and at scale. As an Integrations Engineer, you’ll build and launch integrations that turn customer requirements into resilient pipelines and APIs. You’ll be the technical connective tissue across Engineering, Product, QA, and Customer Success, ensuring integrations ship fast and stay healthy.

What you’ll do

1) Engineering

  • Design, build, and maintain integrations with customer systems and third-party platforms (e.g., CCaaS, CRMs, analytics).
  • Implement secure, reliable, and scalable data flows using APIs, webhooks, ETL/ELT, and middleware (iPaaS) tools.
  • Partner with QA and Engineering to author test plans, create test data, automate validation, and certify integrations prior to launch.
  • Provide Tier-3 technical expertise for integration incidents; lead root-cause analysis, document postmortems, and drive long-term stability and observability improvements.

2) Customer Technical Implementations (Retention & Scale)

  • Translate business requirements into clear technical designs and implementation plans.
  • Build, test, and deliver customer integrations in partnership with Product and Engineering, balancing speed with reliability.
  • Serve as a consultative technical voice during onboarding to ensure customers integrate successfully with Authenticx APIs and services.
  • Ensure integrations meet accuracy, performance, security, and maintainability standards from day one.

3) Cross-Functional Collaboration

  • Act as the connective tissue between Engineering, QA, Product, and Customer Success to coordinate timelines, dependencies, and risks.
  • Provide clarity, accountability, and technical insight throughout implementation and ongoing support.
  • Establish and evolve internal standards, patterns, and playbooks that improve scalability, reliability, and customer enablement. 

What will make you successful

  • Ownership mindset: You ship, measure, and iterate.
  • Systems thinking: You design for failure, scale, and change.
  • Customer empathy: You translate messy requirements into elegant, supportable solutions.
  • Communication: You make complex topics simple for both technical and non-technical audiences.

Qualifications

Required

  • 3+ years in Implementation Engineering, Integration Engineering, Solutions Engineering, or similar customer-facing technical role.
  • Hands-on experience building integrations via REST/GraphQL APIs, webhooks, SFTP, and message queues; strong JSON/CSV/XML parsing.
  • Proficiency with data pipelines (ETL/ELT), SQL, and at least one scripting language (e.g., C# or similar).
  • Familiarity with auth standards and security best practices (OAuth2, OIDC, SAML, key management, least privilege).
  • Experience writing test plans, automating validation, and collaborating with QA.
  • Strong troubleshooting skills across network, auth, data mapping, and schema/versioning issues.

Nice to have

  • Experience with CCaaS/telephony and CRM platforms (e.g., Genesys, NICE, Talkdesk, Salesforce, Dynamics, Zendesk) or analytics/data platforms (e.g., Snowflake, BigQuery).
  • iPaaS/middleware (e.g., Mulesoft, Workato, Boomi) or event streaming (Kafka, Pub/Sub).
  • Cloud services (AWS/Azure/GCP), CI/CD, containers, infrastructure as code, and observability (logs/metrics/traces).
  • Prior work in healthcare, life sciences, or other regulated domains (HIPAA, SOC 2).
  • Participation in an on-call rotation or incident response.

How we work (expectations)

  • Delivery: Manage multiple implementations in parallel; track milestones, risks, and dependencies.
  • Quality: Define success criteria and SLIs for each integration; automate as much validation as possible.
  • Security & compliance: Build with least privilege, audit-ability, and data-handling controls in mind.
  • Documentation: Produce architecture diagrams, data contracts/mappings, runbooks, and postmortems.
  • Continuous improvement: Contribute patterns, libraries, and templates that raise the baseline for all future integrations.

Success metrics (examples)

  • Time-to-live (from kickoff to go-live)
  • Integration reliability (e.g., error rate, retry success, MTTR)
  • Data accuracy (contract adherence, validation pass rate)
  • Customer onboarding satisfaction (CSAT/NPS for implementations)
  • Reduction in repeat incidents and support tickets

Tools you may use here
Postman/Insomnia, SQL, C#, Python, Git/GitHub, cloud services (AWS/Azure/GCP), observability stack (logs/metrics/traces), iPaaS/middleware, and diagramming tools.

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