Back to jobs
New

Patient Resource Specialist (Hybrid)

Miami, FL

Patient Resource Specialist, Care Management Team

Author Health is a specialized mental health provider offering comprehensive services, including clinical treatment and support for serious mental illness, substance use disorders, and dementia. We provide integrated mental health care and support services for individuals living with complex health needs, bringing together clinical expertise and coordinated care management under one roof.

What You’ll Do

As the Patient Resource Specialist within our Care Management Team at Author Health, you will focus on supporting patients with serious mental illness and substance use disorders. This includes helping to remove barriers to care by connecting patients with vital resources, including transportation, food, housing assistance, Medicaid applications, and more. Working within a multidisciplinary team, you will collaborate with patients, caregivers, and staff to ensure improved access to care and overall health outcomes for seniors and their families. This role is primarily remote, but you may have to go to patients’ homes to provide assistance as needed. 

  • Patient Advocacy: Act as a liaison between patients and community resources, ensuring timely access to housing assistance, Medicaid enrollment, transportation services, food resources, and copay assistance.
  • Care Management Support: Work with care managers and healthcare providers to address patients' social, financial, and transportation needs.
  • Resource Coordination: Assist patients with the process of applying for Medicaid and other public assistance programs. Identify and connect patients with relevant social services, including housing support and food programs.
  • Documentation & Reporting: Maintain accurate and up-to-date records of patient interactions, including resource referrals, case updates, and outcomes, in compliance with HIPAA and company policies.
  • Education and Empowerment: Educate patients about available resources and guide them through application processes for public assistance programs and community-based services.
  • Follow-up Support: Monitor patients' progress in securing needed resources, providing follow-up to ensure successful implementation of services.
  • Collaboration: Work closely with multidisciplinary teams, including healthcare providers, and community organizations, to ensure holistic patient care.

What You Bring

To excel in this role, you should have:

  • Passion for helping patients to improve their health by removing barriers to care.

Compassionate and empathetic attitude toward working with patients facing challenging health and social circumstances.

  • Proven ability with working with patients with complex needs and finding resources to help them overcome barriers to care. 
  • High School Diploma or equivalent required.
  • Preferred: College degree in Social Work, Healthcare Administration, or a related field.
  • At least 2 years of experience in case management, social work, customer service, or a related field.
  • Strong understanding of social determinants of health and their impact on patient outcomes.
  • Experience with public assistance programs, including Medicaid, housing resources, and food security initiatives is a plus.
  • Excellent interpersonal skills with the ability to communicate effectively with diverse populations.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient with technology, including Google tools and various digital platforms.

Preferred Skills & Experience:

  • Knowledge of local community resources and healthcare programs.
  • Being bilingual (English/Spanish) is a plus.
  • Ability to work in a fast-paced environment while maintaining attention to detail and quality of care.

Work Environment:

  • Location: Remote with the ability to travel locally if needed (Florida and Texas)- Employees will work from their homes, utilizing virtual tools and software to manage tasks, communicate with team members, patients and other stakeholders. You will also complete administrative duties on a computer provided by the company. 
  • Schedule: Monday - Friday, 8-5 in your time zone
  • Physical Requirements: Ability to sit for extended periods, lift up to 10 lbs occasionally, and perform other office-related tasks.

 

Salary range for this opening

Pay Ranges

$22 - $23 USD

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Author Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.