Back to jobs
New

Outreach Liaison - Miami, FL

Miami, FL

Outreach Liaison - Author Health

Connecting Vulnerable Patients with Life-Changing Mental Health Care

At Author Health, we believe in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. Our mission-driven, person-first company is seeking an exceptional Outreach Liaison who possesses the unique combination of emotional intelligence, resilience, and field expertise required to excel in connecting vulnerable patients with critical mental health services.

This role demands an individual with exceptional psychological attributes who thrives in autonomous, field-based environments while maintaining the highest standards of professional boundaries and patient care.

WHAT MAKES YOU THE IDEAL CANDIDATE?

Psychological Excellence

You possess exceptional emotional intelligence that enables you to:

  • Read subtle emotional cues in patients with serious mental illness, even when emotions are masked by symptoms
  • Maintain emotional stability when faced with patient rejection, distress, or crisis situations
  • Demonstrate genuine empathy without becoming emotionally overwhelmed
  • Adapt your communication style fluidly across diverse populations and cultural contexts

Proven Resilience Profile

You demonstrate high-level resilience through:

  • Maintaining effectiveness under conditions of uncertainty and emotional intensity
  • Quickly rebounding from setbacks while maintaining a positive attitude despite frequent rejection
  • Creating novel solutions when conventional approaches fail with resistant patients
  • Maintaining clear personal/professional boundaries while building authentic connections

 

Field-Proven Experience

You bring 3+ years of direct experience working with vulnerable populations in community settings, particularly:

  • Psychiatric rehabilitation specialists who have worked directly with SMI populations
  • Recovery coaches/peer support specialists with professional boundary development
  • Case managers experienced with adult community based MH/BH programs and home outreach 
  • Victim advocates trained in trauma-informed approaches
  • Community paramedics from mobile integrated health programs
  • Crisis intervention specialists skilled in de-escalation and emotional stabilization

YOUR SUPERPOWERS IN ACTION

Trust-Building Mastery

  • You establish rapport with patients in initial encounters through exceptional interpersonal skills
  • You excel at quickly building trusting relationships by communicating with clarity and empathy
  • You make patients feel heard, comfortable, and safe while helping them navigate complex care systems
  • You possess cultural competency and adapt your approach without compromising effectiveness

Autonomous Excellence

  • You thrive working independently with minimal supervision in field-based environments
  • You demonstrate balanced autonomy - self-directing effectively while remaining connected to team goals
  • You're comfortable with ambiguity and navigate uncertain situations without requiring excessive structure
  • You derive sustainable motivation from meaningful impact rather than external rewards

Professional Resilience

  • You maintain practical optimism about patient potential while acknowledging realistic challenges
  • You demonstrate principled flexibility - adhering to core values while adapting approaches to individual needs
  • You possess patience, cultural competency, and a non-judgmental attitude
  • You successfully balance metrics achievement with authentic patient relationship building

WHAT YOU WILL ACCOMPLISH

Field Engagement Excellence

  • Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and services
  • Navigate complex healthcare and social service systems to effectively guide patients through care options
  • Schedule and facilitate recommended healthcare appointments, ensuring seamless transitions into ongoing care
  • Build and strengthen Author Health's network of trusted referral partners in the community

Performance & Documentation Leadership

  • Independently organize and prioritize your workload to exceed monthly outreach and enrollment goals
  • Utilize Author Health's proprietary CRM and electronic medical record systems to produce clear, accurate documentation that enhances continuity of care
  • Work collaboratively with internal outreach and care teams to ensure seamless patient transitions
  • Contribute to program improvement by capturing data and providing strategic feedback on outreach approaches

Remote Work Excellence

  • Maintain high productivity and motivation in a fully remote, dynamic work environment
  • Participate actively in virtual meetings while spending majority of time in field-based patient engagement
  • Demonstrate strong tech proficiency across multiple software systems for daily work execution

ESSENTIAL QUALIFICATIONS

Experience Requirements

  • 3+ years of experience in direct service roles working with vulnerable populations in community settings
    • 3+ years of healthcare outreach, community engagement, or related field experience preferred
  • Demonstrated history of helping clients access and utilize complex service systems
    • Crisis management experience in de-escalating and managing sensitive situations with vulnerable individuals a plus
  • Experience working under targets and quotas with proven track record of meeting performance goals

Core Competencies

  • Exceptional communication skills with ability to initiate conversations and build connections quickly
  • Strong ability to work independently and meet monthly outreach goals successfully
  • Experience in healthcare, social services, or mental health services with understanding of seniors' needs and challenges
  • Proficiency in critical thinking, time management, and multitasking
  • Cultural responsiveness and ability to adapt approach to diverse populations

Technical & Practical Requirements

  • Multi-lingual capabilities preferred (Spanish and/or Haitian Creole)
  • Strong tech proficiency and comfort using multiple software systems
  • Basic proficiency in Google Suite and video conferencing platforms
  • Must have access to reliable vehicle and ability to drive up to 100-mile radius daily
  • Adherence to HIPAA regulations and strict confidentiality standards
  • Enthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician offices

 

WHY JOIN AUTHOR HEALTH?

Competitive Compensation & Benefits

  • Competitive base salary with individual performance-based bonus structure
  • Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance)
  • Retirement savings plan (401k) with up to 3.5% company match
  • Mileage reimbursement for extensive field travel
  • Generous paid vacation and sick leave
  • 11 paid holidays throughout the year (9 standard + 2 flex holidays)

Professional Growth & Impact

  • Purpose-driven work making measurable difference in lives of people with serious mental illness
  • Innovative startup environment with opportunities for process improvement and professional development
  • Remote-first culture with emphasis on results and patient outcomes
  • Collaborative team environment with seamless handoffs to clinical care teams

READY TO MAKE A DIFFERENCE?

If you possess the emotional intelligence, resilience, and field expertise to excel in connecting our most vulnerable patients with life-changing mental health care, we want to hear from you. Join our mission-driven team and help transform mental healthcare delivery for those who need it most.

This role is ideal for professionals who:

  • Derive energy from meaningful, purpose-driven work
  • Excel in autonomous, field-based environments
  • Possess exceptional emotional intelligence and resilience
  • Have proven experience working with vulnerable populations
  • Thrive in balancing metrics achievement with authentic relationship building

Author Health is committed to creating an inclusive environment where all team members can contribute to our mission of providing compassionate, comprehensive mental health care.

Salary range for this opening

Pay Ranges

$50,000 - $50,000 USD

Create a Job Alert

Interested in building your career at Author Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Author Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.