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Senior Product Manager, Payments

United States; Canada; Mexico

About Auto Integrate

Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We provide a platform that powers the North American fleet management service industry and are looking to continue our growth.

About Fleetio & Auto Integrate

Fleetio is a modern fleet operations platform used by thousands of organizations worldwide to manage vehicles, equipment, and drivers. Auto Integrate, acquired by Fleetio in 2025, is a leading global maintenance authorization network that supports fleets that outsource their service, maintenance, and repair needs. The business is managed by a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.

Description

Location: Remote-first in the EST or CST time zones

Play a pivotal role in shaping the future of fleet management. We’re looking for a driven, customer-centric, results-oriented, and inventive Senior Product Manager to join our growing product organization. In this role, you will help shape the future of our Auto Integrate platform while driving meaningful customer and business outcomes across onboarding, integrations, payments operations, and automation.

You’ll be empowered to shape product strategy, influence outcomes, and grow your career in a fast-paced, supportive environment.

Who you are

You'll report to the Director of Product, and you’ll be accountable for the success of our Auto Integrate web app, which is used by the majority of Fleet Management companies in North America. You’ll drive continuous discovery and delivery of the right solutions for our customers across small businesses through large multinational enterprises.

We’re specifically looking for a PM who combines strong customer and business instincts with operational and technical depth. This role requires someone comfortable navigating complex workflows related to onboarding, payments, settlement operations, and integrations while also helping elevate product management maturity across the organization.

If this sounds like a good fit for you, we’d love to hear from you.

Your impact

  • Champion customer outcomes - Work closely with customers to deeply understand their goals, workflows, and challenges – ensuring seamless onboarding, setup/implementation, and ongoing satisfaction.
  • Drive product impact - Drive cross-functional collaboration with engineering, design, and go-to-market teams to deliver features that solve real customer problems, drive adoption, and reinforce our competitive edge.
  • Guide the full product lifecycle - Lead discovery, ideation, specification, testing, delivery, launch/GTM, analysis, and optimization – ensuring roadmap milestones are met.
  • Ensure successful product launches - Develop and execute go-to-market strategies for product launches and updates, ensuring successful adoption.
  • Deliver onboarding success - Lead the onboarding process for new clients, coordinate internal resources, and track progress to ensure timely and effective implementation.
  • Be the voice of the customer - Gather, synthesize, and share customer insights to inform product decisions and prioritize improvements that drive adoption, engagement, and retention.
  • Communicate with clarity and purpose - Clearly articulate product vision, value, and progress to stakeholders, including team members, prospects, and customers, ensuring alignment and transparency.
  • Continuously improve product operations - Continuously seek ways to improve our product development and delivery processes, ensuring we bring value to customers quickly and efficiently.
  • Elevate product process and discipline - Help strengthen product management practices across the team by introducing structured approaches to discovery, prioritization, roadmap planning, experimentation, requirements definition, and outcome measurement.
  • Leverage AI to improve product and delivery- Identify opportunities to incorporate artificial intelligence into both customer-facing product experiences and internal product development workflows including: requirements generation, research synthesis, process automation, backlog management, and operational efficiency.
  • Foster a culture of collaboration and learning - Help create a culture of experimentation, learning, and cross-functional teamwork – encouraging open feedback and shared ownership of results.
  • Define and measure success: Establish clear metrics for product performance, regularly analyze data, and share actionable insights to guide product roadmapping and continuous improvement.
  • Become a subject matter expert - Demonstrate deep knowledge of our product suite, including its features, functionalities, and technical integrations (e.g. APIs, SAML, SSO, ETL, etc.), as well as payments and settlement workflows, including ledgering, reconciliation, onboarding, KYB/KYC, and payouts.
  • Innovate and differentiate - Identify new opportunities for product innovation and expansion, using market research and customer feedback to shape the roadmap and deliver unique value.

Technical Skills

  • Understanding of database concepts and experience with SQL.
  • Familiarity with RESTful and SOAP services, JSON, XML, OAuth, and other web technologies.
  • Strong understanding of APIs, integrations, and operational workflows.
  • Familiarity with payment systems, financial operations, or transaction processing concepts is strongly preferred.

Your experience

  • 5+ years in product management or closely related roles, building and delivering web apps. Preferably in modern B2B technology-driven SaaS environments.
  • Experience working on payments, financial operations, or transaction-oriented products, including areas such as settlement, ledgering, reconciliation, KYB/KYC, onboarding, payouts, or operational workflows.
  • Strong product process experience with the ability to bring structure and rigor to discovery, prioritization, roadmap planning, requirements definition, delivery execution, and measurement.
  • Experience leveraging AI tools and workflows as part of modern product management practices, including research synthesis, requirements creation, ideation, process automation, or embedding AI capabilities into product experiences.
  • BA/BS/MS in Computer Science, Business, Design, or related equivalent practical/field experience.
  • Passion for customer and business success, shortening time to value, and the craft of product management.
  • A committed desire to understand our users and rally around the problems we’re solving.
  • Effective at integrating feedback, facts, and needs into product recommendations, decisions, strategies, and launch execution across the product lifecycle.
  • Natural leadership skills: you influence and inspire others who love working with you.
  • A proven track record of strong cross-functional collaboration.
  • An entrepreneurial spirit: you are self-driven, accountable, and comfortable presenting to customers, prospects, partners, and stakeholders.
  • Egoless self-starter with strong product sense, curiosity, attention to detail, and a growth mindset.
  • Talent for mediating across various needs and finding creative solutions.
  • Strong analytical and problem-solving skills, familiarity with product analytics, and an ability to translate data into insights.
  • Champion our core values of intelligence, intensity, integrity, and ownership.

Considered a plus

  • Experience in fleet, automotive, transportation software, vertical SaaS, or related spaces.
  • Experience in payments infrastructure, fintech operations, or transaction processing systems.
  • Experience with onboarding, identity verification, compliance, or financial reconciliation workflows.
  • Experience introducing AI-enabled workflows or AI-assisted product development practices.
  • Experience in a range of segments and product lifecycle stages.

 

Benefits

● Health/dental/vision coverage options
● Incentive stock options
● PTO
● Community service funds
● Professional development funds
● Wellbeing fund
● Business expense stipend
● New high-end laptop + new hire equipment stipend #LI-Remote

More About Our Team and Company

Auto Integrate has recently joined Fleetio as both companies build a world-class platform that improves the day-to-day of fleet operators across North America.

Check out the following article to learn more:
https://www.fleetio.com/resources/press/fleetio-raises-series-d-and-acquires-auto-integrate

Auto Integrate makes what was an incredibly slow and painful process of getting a leased vehicle repaired entirely frictionless. Auto Integrate is growing fast, and we have a number of challenges to overcome to allow us to scale effectively.

We want the kind of people who like to work as part of a high-performing team, treat their colleagues exceptionally well, and have fun whilst consistently delivering high quality. The kind of people committed to going out of their way to help their teammates in the short term, and pushing them to improve in the long term by helping them to get better at what they do.

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