Back to jobs
New

Implementation Manager

Remote - USA

About Auto Integrate

Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We provide a platform that powers the North American fleet management service industry and are looking to continue our growth.

About Fleetio & Auto Integrate

Fleetio is a modern fleet operations platform used by thousands of organizations worldwide to manage vehicles, equipment, and drivers. Auto Integrate, acquired by Fleetio in 2025, is a leading global maintenance authorization network that supports fleets that outsource their service, maintenance, and repair needs. The business is managed by a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.

Description

We’re hiring an Implementation Manager to own Auto Integrate customer implementations end-to-end; from kickoff through configuration, testing, launch, and transition into steady-state support.

This is a hands-on, delivery-focused role that blends structured project management with technical implementation. You’ll own and execute a high-volume portfolio of implementations, including configuration, setup, testing, troubleshooting, and launch. You’ll also help build the implementation function itself, bringing structure, documentation, and repeatable processes to an area that is highly reactive today.

Who you are

You’re a pragmatic operator who enjoys getting complex implementations across the finish line. You’re comfortable running structured projects, but you also enjoy rolling up your sleeves to configure systems, troubleshoot issues, validate workflows, and work directly with customers. You build trust with customers by being organized, responsive, and transparent. Internally, you communicate crisply, escalate risks early, and drive alignment across teams when ownership or priorities are unclear.

You’re also comfortable building structure where little exists today. Lead defining processes, creating documentation, and establishing a more scalable way of working as the business grows.

Location: USA Remote ET or CT Timezone

Travel: 15% Travel required

 

Your impact

  • Own implementations end-to-end: Lead customer kickoff, define milestones, and own execution through configuration, testing, launch, and handoff.
  • Execute the implementation: Own and perform customer configuration, account setup, integration setup, and other implementation activities required to get customers live.
  • Run a high-volume portfolio: Manage multiple implementations concurrently, balancing urgency, customer commitments, and quality.
  • Project management: Build and maintain implementation plans, track dependencies, coordinate stakeholders, and proactively surface risks and blockers.
  • Technical solutioning: Translate customer workflows and requirements into implementation paths using Auto Integrate’s product capabilities, configuration, and integrations, partnering with Solutions Engineering or Product when deeper solution design or product changes are required.
  • User testing + validation: Configure, test, troubleshoot, and validate end-to-end workflows with customers through UAT and launch.
  • Launch readiness + go-live: Own cutover planning, readiness criteria, customer validation, go-live coordination, and transition into steady-state support.
  • Define the implementation operating model: Build and standardize Auto Integrate’s implementation process from intake through launch, including scoping, kickoff, project plans, configuration standards, testing, readiness criteria, go-live, handoff, documentation, and ownership expectations across teams.
  • Cross-functional collaboration: Work closely with Support, Product, Engineering, Partnerships, and Solutions Engineering to clarify issues and unblock progress.
  • Continuously improve delivery: Use implementation learnings and metrics to refine playbooks, templates, tooling, and processes that reduce cycle time and improve consistency.

Your experience

  • 5–8 years of experience leading customer implementations, onboarding, or technical delivery in a B2B SaaS environment.
  • Strong project management fundamentals, including scoping, planning, milestone tracking, stakeholder management, dependency management, and risk management.
  • Experience working in a technical product environment involving integrations, APIs, workflows, configuration, and data flows.
  • Experience troubleshooting integrations and implementation issues.
  • Ability to translate customer requirements into clear implementation approaches and executable plans.
  • Experience performing hands-on configuration, testing, validation, or implementation work.
  • Excellent written and verbal communication skills; comfortable leading customer calls.
  • Strong attention to detail with the ability to move quickly across a high-volume portfolio.
  • Experience creating or improving implementation processes, documentation, playbooks, or delivery standards.

Nice to have

  • Experience with professional-services-style delivery in a product company.
  • Experience helping build or mature an implementation function.
  • Familiarity with fleet, automotive, or maintenance/repair workflows.

 

Benefits

● Health/dental/vision coverage options
● Incentive stock options
● PTO
● Community service funds
● Professional development funds
● Wellbeing fund
● Business expense stipend
● New high-end laptop + new hire equipment stipend

More About Our Team and Company

Auto Integrate has recently joined Fleetio as both companies build a world-class platform that improves the day-to-day of fleet operators across North America.

Check out the following article to learn more:
https://www.fleetio.com/resources/press/fleetio-raises-series-d-and-acquires-auto-integrate

Auto Integrate makes what was an incredibly slow and painful process of getting a leased vehicle repaired entirely frictionless. Auto Integrate is growing fast, and we have a number of challenges to overcome to allow us to scale effectively.

We want the kind of people who like to work as part of a high-performing team, treat their colleagues exceptionally well, and have fun whilst consistently delivering high quality. The kind of people committed to going out of their way to help their teammates in the short term, and pushing them to improve in the long term by helping them to get better at what they do.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Auto Integrate’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

We use AI-assisted tools to support our application review process. These tools help us assess qualifications and assist our recruiting team in identifying candidates whose skills and experience closely match the job requirements we selected for this role. If you’d prefer to opt out of profiling, you can contact us at recruiting@fleetio.com, and we’ll review your application without AI assistance.

Learn more