tags.new

Sales & Solution Engineer

Remote

At WooCommerce, we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform—and we’re scaling how we support them.  WooCommerce already powers nearly 10% of all websites on the web.  It’s instantly available to the WordPress hosting platform, which powers over 40% of the web today.

As one of the fastest growing areas of Automattic, we’re expanding.  We’re looking for an experienced Sales & Solutions Engineer to join our Sales and Customer Success team and work directly with Sales Leadership. This role is critical to building on our momentum, driving new lands of high value merchants ($1M+ TPV), and shaping how we leverage the strengths of our product and technical expertise to get the technical win in the field.  Additionally, this role will be working as needed with our Customer Success team to help retain and expand our existing high value merchant customers.

WooCommerce’s Sales & Solutions Engineering team is a charismatic, highly-respected group of technologists who are collaborative, visible, influential, and impactful.  If you are a top performer, this is a chance to plug into a product with real market pull and help build and scale a modern, AI-augmented, technical sales-led growth motion. You’ll work complex deals with Account Executive partners, win marquee logos, and create expansion playbooks that others will follow.  Bring your technical solutioning expertise, your sales and business acumen, your curiosity, and your conviction. We will back you with a platform merchants love, a team that plays to win, and the tools to make it happen.

Responsibilities

  • Partner with our sales account team to demonstrate WooCommerce’s value and technical capabilities to qualify and close customers.
  • Own the technical win: lead workshops, proofs of concept, and pilots; define mutual action plans; de-risk integrations; and document clear decision criteria.
  • Accelerate onboarding and expansion by supporting Customer Success on high-value implementations, conducting architecture reviews, and identifying expansion/optimization opportunities.
  • Forecast with discipline: maintain CRM hygiene for technical stages, risks, and next steps; contribute to deal reviews with crisp red/yellow/green status.
  • Collaborate across departments to advance the technical dynamics of our GTM strategy and evolve how we position WooCommerce in an agentic commerce world—one where open APIs, extensibility, and data ownership enable AI agents to automate discovery, recommendation, and purchase flows.
  • Align closely with the product organization to ensure our value proposition is fully represented and provide revenue-mapped customer feedback to evolve our products and services offerings further.
  • Demonstrate and communicate the value and advantages of our platform through ROI analysis, compelling product demos, and on-site (or remote) technical presentations to prospective or current clients, conveying the full strategic benefits of our platform.
  • Partner with our account executives to gain insight into our customers’ requirements and tailor our solutions to serve their business objectives best.
  • Collaborate with the sales leadership team to expedite the onboarding of Account Executive team members, provide insights to the sales team through sales and domain training, and offer direct feedback on customer lifecycle management and sales processes.
  • Raise the bar internally: build repeatable demos, reference implementations, and playbooks; enable AEs/CS on positioning, objection handling, and competitive differentiation.

Requirements

  • 4+ years of midmarket or enterprise B2B sales engineering or solution architecture experience, driving technical wins with individual or team quota-carrying experience in Ecommerce, PaaS/SaaS, or platform selling, with consistent attainment against annual targets.
  • Success co-selling with AEs and collaborating with CS, Professional Services, Product, and Partnerships to land/expand complex accounts.
  • Excellence in discovery and storytelling: you simplify complex trade-offs, whiteboard clearly, and tailor demos to executive, commercial, and technical stakeholders.
  • Strong command of consultative and value-based selling skills, including discovery, total cost of ownership, and return on investment analysis.
  • Strong understanding of enterprise software, IT landscapes, and content management systems.
  • Strong understanding of AI-driven and agentic commerce trends, and how data, APIs, and extensibility support automation, personalization, and AI-assisted buyer experiences.
  • Fluency across web architectures (REST APIs, webhooks, SSO, caching/CDN, performance), payments (auths, chargebacks, settlement, reconciliation), and data/privacy fundamentals.
  • Developer-level literacy (you can read code samples, use Postman, and speak in API), even if you’re not shipping production code.
  • Comfortable in a high-growth, builder environment. You can operate with imperfect data, roll up your sleeves, and still deliver clean execution to create impact.
  • Excellent communication and presentation skills, written and verbal, with the ability to simplify technical concepts for non-technical stakeholders.
  • High integrity, ownership, and a team mindset. You share wins, ask for help early, and put the merchant outcome first.
  • Demonstrated ability to work with cross-functional teams as needed for resources, support, and feedback.
  • Team player with a winner’s mentality, combined with excellent interpersonal skills and leadership presence.
  • Highly technical and curious to know, grow, and learn more.  Self-motivated with a drive to achieve revenue and growth targets.

Preferred Qualifications

  • Experience in ecommerce, website development, open source content management systems, payments, fintech, marketplaces, or adjacent platform ecosystems.
  • Familiarity with AI/ML-enabled commerce (recommendation engines, autonomous agents, personalization APIs, or conversational commerce flows).
  • Familiarity with payments concepts, including TPV, authorization rates, chargebacks, and cost of acceptance, or the curiosity to learn quickly.
  • Prior work enabling or managing agency/SI partners; comfort evaluating build/buy/partner trade-offs.
  • Familiarity with compliance contexts (PCI, SOC 2, ISO 27001), SCA/PSD2, and multi-region tax/settlement complexity.
  • Previous demonstrated success in fast-growing organizations where product-led and sales-led growth coexist, including building or refining technical selling playbooks.
  • Proficiency with modern sales stacks—for example, CRM, demo automation, and value-selling tools.
  • Formal training in a sales methodology such as MEDDPICC, Command of the Message, Challenger, or SPIN.
  • A compelling cover letter telling us why you're the right person for the job and why Automattic is the place for you.

We are currently prioritizing candidates in the United States, Canada, the UK, and Ireland

Salary range: $140,000-$175,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI

About Automattic 

Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and more. We believe in making the web a better place.

We’re a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.

We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. 

To learn about how we handle your data, please review our Privacy Policy.

You can track your application status and more at MyGreenhouse. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Create a Job Alert

Interested in building your career at Automattic Careers? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Automattic Careers’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.