Technical Program Manager

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! 

OVERVIEW 

Automox is seeking a Technical Program Manager with a passion for creating team alignment, and operational efficiencies, utilizing data to make better decisions, and driving teams toward larger business goals. This highly visible and impactful position requires a solid understanding of IT Operations, the software development lifecycle, Agile software development, and process improvement. In this role, you will work with software engineers, product managers, UX designers, executive leadership, and other stakeholders to deliver quality projects that clearly articulate the unique value that Automox offers.

WHAT YOU’LL BE DOING

• Program Leadership: Lead complex, multi-disciplinary projects across agent software development and platform integration, ensuring timely delivery of features and solutions.
• Technical Planning & Execution: Develop project plans, establish milestones, and track progress. Facilitate technical discussions related to agent architecture, scalability, and platform integration.
• Platform & Agent Expertise: Utilize your background in agent software and platforms to contribute to architectural design decisions, technical risk assessments, and system optimizations.
• Risk Management & Problem-Solving: Identify risks and issues early in the project lifecycle. Develop mitigation plans and work cross-functionally to resolve bottlenecks, ensuring projects remain on track.
• Process Improvement: Continuously refine program management processes, implementing best practices to increase efficiency and streamline execution across projects.
• Reporting & Communication: Provide clear and concise updates to stakeholders on the status, risks, and success metrics of projects. Ensure transparent communication between teams and leadership.
• Self-Starter: Evaluate how the team works today, could it be done differently?  What are the constant process issues that continue to nag or prevent the team from reaching their full potential?  Don’t wait to be asked to solve a problem, identify the problem and try to work through potential solutions.
• Business Planning: Drive business operational efficiencies that could work within a team, department or at the larger organizational level.  Always think about solving a problem at scale and how the business as a whole could run smoother.

SHARED VALUES

• Customer Focused: You put your customers first and are committed to their success.
• One Team: You hold yourself accountable and support your team.
• Tenacious: You finish strong and strive for continuous improvement.
• Nimble: You move fast, embrace change and adapt quickly.

WHAT YOU BRING TO THE TABLE

• At least 5 years of experience in technical project/program management, preferably in a related industry (ideally SaaS).
• Experience in the agent software domain, such as background with intelligent agents, automation software, or bot frameworks.
• Familiarity with cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes.
• Experience in building or managing large-scale, high-availability platforms.
• Strong knowledge of the full lifecycle of product development.
• Experience in product development planning 
• Demonstrated collaboration with software engineers.
• Ability to evaluate product performance metrics, as well as diagnose and resolve issues.
• Expertise in Atlassian JIRA toolset.
• Exceptional communication and interpersonal skills.
• Brings intellectual curiosity, humility, accountability, and an overall positive approach.
• Comfortable being a change agent and guiding teams through new and fast-paced organizational process updates.
• Performance minded. Ability to prioritize and complete multiple projects with little to no supervision.

LOCATION

We are a fully distributed company of remote workers with concentrated hubs in Austin, TX, Tampa, FL, and Boulder, CO. We are in the process of establishing small collaboration spaces in these locations to provide opportunities for in-person discussions and team building when needed.

***Note: We currently don't hire in California or New York metro***

ABOUT AUTOMOX

Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?

EMPLOYMENT AT AUTOMOX

✅ Must be able to pass a federal, state, county background check
✅ Complete a local in-person verification

TOTAL REWARDS: Thrive with Us

💵Competitive Salary

📈Equity for Full-Time Employees

🏦 401K Match

🏝Flexible PTO, generous sick time policy

👋🏽$20 a month to connect virtually with colleagues 

Health & Wellness

🩺 Comprehensive Health Plans with generous employer contributions

🩺100% Company-paid Short Term/Long Term Disability and Life Insurance

🩺 Company HSA Contribution: $100-$200 per month based on tier

Happiness & Well-Being

🎁 $50 per month Lifestyle Spending Account

💻 Internet Reimbursement - $50/month

🗄 $750 Home office stipend

👨‍👧‍👦 $10k Adoption Benefit

🤰🏽Comprehensive Family Planning Covered on Meritian Medical Plan

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

We are not able to sponsor work visas at this time.