Account Manager
Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U!
We are seeking a highly motivated and results-driven Account Manager to join our team. The ideal candidate will play a crucial role in driving revenue growth by not only nurturing and expanding relationships with current customers but also managing their ongoing needs and ensuring their satisfaction. This position demands a blend of strategic account management, customer relationship building, and technical support coordination to maximize the value we provide and support our customers effectively.
- Develop and execute strategies to grow revenue within existing customer accounts
- Identify and pursue opportunities for upselling and cross-selling additional products or services
- Conduct regular business reviews with customers to uncover new needs and growth opportunities
- Build and maintain strong, long-lasting customer relationships
- Understand customers' business objectives and challenges to tailor solutions that address their needs
- Act as a liaison between customers and technical support teams to address and resolve technical issues promptly
- Coordinate with internal technical teams to ensure customers receive timely and effective solutions
- Provide consultative guidance to customers, helping them understand how to strategically utilize Automox products or services to address their specific challenges and achieve their goals.
- Develop and implement account plans to achieve strategic goals and deliver measurable results
- Monitor and report on account performance, including revenue, customer satisfaction, and any challenges faced
- Work cross-functionally with other departments to ensure seamless service delivery and support.
- Ensure high levels of customer satisfaction by delivering exceptional service and support
- Gather and analyze customer feedback to continuously improve service offerings and customer experience
- Address any issues or concerns promptly and effectively to maintain positive customer relationships
- 3-4 years of proven experience in account management, sales, customer success or a customer-facing role, preferably within the SaaS industry
- Strong track record of achieving revenue growth and customer expansion goals
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels
- Demonstrated ability to manage moderately complex technical issues and collaborate with technical teams
- Strong problem-solving skills and a proactive approach to addressing customer needs
- Ability to work independently and manage multiple accounts simultaneously
- Proficiency in Salesforce, Gainsight, Gong, and various tech stack
The salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location.
Compensation
$84,000 - $96,000 USD
The range listed is the on target earning (OTE) potential. OTE is a mix of base pay and variable pay earned based on meeting sale's goals. In addition to OTE our compensation package includes equity and variety of great benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. Details of the OTE split will be shared during the interview process.
Sales OTE range
$140,000 - $160,000 USD
LOCATION
We are a fully distributed company of remote workers with concentrated hubs in Austin, TX, Tampa, FL, and Boulder, CO. We are in the process of establishing small collaboration spaces in these locations to provide opportunities for in-person discussions and team building when needed.
***Note: We currently don't hire in California or New York metro***
ABOUT AUTOMOX
Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?
EMPLOYMENT AT AUTOMOX
✅ Must be able to pass a federal, state, county background check
✅ Complete a local in-person verification
TOTAL REWARDS: Thrive with Us
💵Competitive Salary
📈Equity for Full-Time Employees
🏦 401K Match
🏝Flexible PTO, generous sick time policy
👋🏽$20 a month to connect virtually with colleagues
Health & Wellness
🩺 Comprehensive Health Plans with generous employer contributions
🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
🩺 Company HSA Contribution: $100-$200 per month based on tier
Happiness & Well-Being
🎁 $50 per month Lifestyle Spending Account
💻 Internet Reimbursement - $50/month
🗄 $750 Home office stipend
👨👧👦 $10k Adoption Benefit
🤰🏽Comprehensive Family Planning Covered on Meritian Medical Plan
We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
We are not able to sponsor work visas at this time.
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