Senior Solutions Consultant
Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U!
OVERVIEW
We’re seeking a passionate Senior Solutions Consultant to join our Customer Experience team and ensure every interaction with Automox ends with a happy customer. As a Senior Solutions Consultant, you'll combine deep product knowledge with a genuine understanding of customer goals to deliver continuous value throughout the customer lifecycle. You’ll build lasting customer relationships, proactively identify opportunities, and drive meaningful outcomes. You’ll be the customer's advocate internally, ensuring our solutions align with their evolving needs.
WHAT YOU’LL BE DOING
- Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform
- Build customer trust and relationships through education and technical leadership.
- Work closely with CSMs and partner as the technical expert to maximize customer outcomes.
- Assist with technical delivery efforts with Sales/Customer Success and Support counterparts
- Research and evaluate technologies and create knowledge base articles that capture new information for reuse throughout the organization and for end-users
- Provide technical support and issue resolution to our customers through ongoing issue triaging via email, telephone or remote web session
- Escalate issues to Engineering and Support in a timely manner for resolution.
- Drive new and innovative ideas to enhance Automox’s service engagements
- Navigate challenging customer conversations effectively, delivering solutions and maintaining trust.
WHAT YOU BRING TO THE TABLE
- 4+ years proven experience in a customer-facing technical role such as Sales Engineer, Solutions Engineer, Desktop Support Analyst, Systems Administrator, or Solutions Architect.
- Hands-on experience managing operating systems (macOS, Windows, or Linux) and working knowledge of scripting languages (PowerShell, Bash, Python, SQL, Go, etc).
- Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis. Experience working closely with support, engineering, and customer success teams is essential
- Experience with configuration management tools. (MECM / SCCM / WSUS / Jamf / Chef / Puppet / Ansible, or like tool sets)
- Ability to clearly convey value-based propositions at varying levels of technical detail, from SysAdmins to C-level executives.
- Self-starter who takes ownership of challenges and delivers solutions, with a willingness to expand current skill set and contribute broadly to team and company objectives.
The salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location.
Compensation
$115,000 - $130,000 USD
LOCATION
We are a fully distributed company of remote employees.
***Note: We currently don't hire in California or New York metro***
ABOUT AUTOMOX
Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?
EMPLOYMENT AT AUTOMOX
✅ Must be able to pass a federal, state, county background check
✅ Complete a local in-person verification
TOTAL REWARDS: Thrive with Us
💵Competitive Salary
📈Equity for Full-Time Employees
🏦 401K Match
🏝Flexible PTO, generous sick time policy
👋🏽$20 a month to connect virtually with colleagues
Health & Wellness
🩺 Comprehensive Health Plans with generous employer contributions
🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
🩺 Company HSA Contribution: $100-$200 per month based on tier
Happiness & Well-Being
🎁 $50 per month Lifestyle Spending Account
💻 Internet Reimbursement - $50/month
🗄 $750 Home office stipend
👨👧👦 $10k Adoption Benefit
🤰🏽Comprehensive Family Planning Covered on Meritian Medical Plan
We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
We are not able to sponsor work visas at this time.
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