Employee Tech - Support Engineer
About the Role
We’re looking for a User Support Engineer to join our IT team on a 6-month Temp- Fulltime contract.
In this role, you’ll be the first point of contact for internal employees, delivering high-quality technical support and an exceptional user experience. You’ll work closely with IT and engineering teams to resolve issues efficiently while meeting established service levels.
What You’ll Do
- Provide white-glove technical support to end users, both onsite and remotely
- Act as the primary point of contact for IT incidents, service requests, and user inquiries
- Install, configure, and support Windows and macOS laptops, mobile devices, and corporate IT applications
- Manage and prioritize support tickets to meet Service Level Agreements (SLAs)
- Document issues, resolutions, and updates in the service management system
- Collaborate with IT and engineering teams to resolve escalated issues
- Create and maintain support and procedural documentation
- Provide end-user guidance and training when required
- Support device lifecycle activities including onboarding and offboarding
- Follow IT security policies and best practices
- Deliver excellent customer service aligned with company values
What You Bring
- Diploma or degree in Computer Science, Information Technology, or equivalent experience
- Experience supporting Windows and macOS environments
- Strong understanding of computer hardware and mobile technologies
- Working knowledge of virtualization technologies
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with Zoom meetings and collaboration tools
- Basic understanding of Active Directory, Microsoft 365 Admin Center, and Okta
- Exposure to IT Service Management (ITSM) tools
- Strong communication and customer service skills
- Excellent organizational and problem-solving abilities
Interest in AI & Emerging Technologies
- Interest or hands-on experience using AI-based assistants or productivity tools
- Basic understanding of how AI systems such as large language models work
- Curiosity about applying AI to improve IT support processes, documentation, automation, or user experience
Why Join Us...
You’ll work with a collaborative IT team, gain hands-on experience in a modern enterprise environment, and have the opportunity to contribute ideas that improve the end-user experience.
The base salary range for this position is CAD $50k - $60k.
This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.
- Gym discounts
- Employee and Family Assistance program
- Virtual wellness events
- Conferences & training budget
- Regular internal training programs
- Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.
- Annual bonus structure
- 3% CPP matching
Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.
Vacancy Status: This job posting is for an existing vacancy.
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