We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.
As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.
This role will be within Dealertrack Canada team, the country's leading automotive financing portal, processing over 6.5 million credit applications annually.
Description
The Dealer Support Representative will respond to inbound telephone calls and e-mails from dealerships, assist in troubleshooting and resolving inquiries, provide supplementary training related to Dealertrack Canada products and services, and knowledgeably discuss the benefits and features of any of the DT-suite of products.
Key Responsibilities:
- Interact (primarily via telephone) with internal and external stakeholders including dealership, lending, or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products
- Effectively triage, troubleshoot, and diagnose potential issues and provide the appropriate resolution or ‘workaround’ to the reporting party
- Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products
- Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products
- Effectively escalate and communicate systemic issues when needed to ensure internal/external ‘Service Level Agreements’ are delivered as committed
Qualification:
- +2 years of experience in a customer service environment
- College diploma or BA in relevant field, or an equivalent combination of experience and training
- Exceptional communication skills (oral and written)
- Finance and/or automotive experience is an asset
- Ability to prioritize workload according to demands, and demonstrated ability to multi-task
- Demonstrated ability to problem-solve with critical and analytical thinking
- Excellent decision making, follow-up, and organizational skills
- Technical experience supporting a web-based or client-based application a definite asset
- Proficiency in a windows environment
- Competent in the use of MS Word, Excel, and Outlook
- Language: English and French required
- Technical Skills: Working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), Adobe, Sales Systems.
The base salary range for this position is CAD $48k - $54k.
This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.
La fourchette de salaire de base pour ce poste est de 48 000 $ à 54 000 $ CAD.
Cette fourchette reflète la rémunération prévue au moment de la publication. L’offre finale peut varier et être plus élevée en fonction des compétences pertinentes, de l’expérience, du lieu de travail et des conditions du marché. Selon le poste, l’ensemble de la rémunération globale peut également inclure des avantages sociaux, une prime et d’autres prestations offertes aux employés.
What’s in it for you…
We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.
- Gym discounts
- Employee and Family Assistance program
- Virtual wellness events
- Conferences & training budget
- Regular internal training programs
- Financial planning with 3% matching Pension
- Competitive salary
- Annual bonus structure
Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.
Vacancy Status: This job posting is for an existing vacancy.
