Customer/ Patient Experience Coordinator- Contract

Patient Experience Coordinator - Contractor Only

Job Title: Patient Experience Coordinator

Classification: Part Time/1099 Contractor

Work Structure: Fully Remote

Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET

Team: Clinical Operations

Reporting to: Senior Manager, Cardiac Rehab

Location: United States

Compensation: $18-$21 per hour *(based upon level of experience) 

What we're looking for

Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Experience Coordinator to provide exceptional support to our patients and providers to ensure sessions are completed without any issue.

Responsibilities

• Schedule patient sessions and provide reminders about upcoming sessions
• Complete task tickets as assigned to ensure patient schedules are accurate

through the duration of their time with Aviary Health

• Communicate with providers and other care team members about patient scheduling delays or changes
• Engage with patients using chat system, email, video conference, and phone
• Educate patient about program offerings and use of the Aviary Health app
• Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient’s personal device
• Collect regular feedback from patients and share insights with the Operations Team

Your Past Experience

• 1-3 years of customer support experience
• Preferred 1+ years of healthcare experience
• Tech support background
• Experience with Android and Apple operating systems 
• Excellent verbal communication skills
• Excellent writing skills 
• Patient scheduling
• Excellent attention to detail
• Organized; strong ability to prioritize work appropriately and manage time

Requirements

• Quiet workspace with consistent, high-speed internet access 
• Reliable computer with headphones/headset if needed
• Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)

*Note: This is a 1099 contractor position