Senior Vendor Relationship Manager

Job Overview

The Senior Vendor Relationship Manager works to establish and maintain third-party relationships that produce efficient, high-quality operational results. You will be responsible for ensuring our third-party service providers deliver the desired outcomes within contracted service levels. You will be a valuable operations expert that partners closely with business process owners and collaborates across teams within the enterprise to de-risk and improve operations with and through third-parties.

What you'll do:

• Evaluate strategic alignment, health, and scalability of current and potential future third-parties, facilitate sourcing requirements gathering and business-readiness for outsourcing activities, support business case development for incremental spend, support Procurement-led RFP and contracting processes, and establish clear commercial guardrails to mitigate risk for the operation and extended customer experience
• Develop & maintain strong and productive relationships with internal customers and third-party counterparts
• Review and process third-party financial transactions, maintaining alignment with Finance to ensure accurate financial reporting at regular intervals
• Monitor performance to ensure contractual service levels are met or exceeded
• Proactively identify and mitigate risks associated with third-parties, using existing and/or suggesting improvements to program governance processes
• Proactively manage third-party contracts and commercial changes, including amendments, renewals, and terminations in line with strategic business plans
• Lead regular service review meetings and assist in identifying need, defining, and implementing third-party process improvements
• Coordinate regular on-site due diligence visits and audits
• Partner with business process owners and other internal teams to develop, maintain, and execute on secure access, support, and incident management procedures
• Partner with internal and external teams on third party-impacting incidents to ensure understanding, resolution, and accountability to address customer and financial implications and future risk mitigation
• Maintain and enhance the comprehensive record of third-party operators and corresponding documentation for each third-party service program
• Identify and regularly report third-party metrics for inter-team transparency

What you'll do:

• Minimum of 5+ years of relevant experience
• Exemplary business partnership and organizational management skills
• Proficiency in managing escalations, working cross-functionally to achieve resolution, and takes pride in helping others succeed
• Experience taking operational, data-driven metrics to drive decision making and value
• A self-starter that can analyze, plan, lead, execute, and measure results to deliver successful outcomes, maintaining transparency, with minimal guidance or support. Known for making sound decisions in complex situations and under pressure
• Strong written and oral communication and presentation skills
• Demonstrated ability to organize with strong attention to detail
• Strong intellectual curiosity, critical thinking, problem-solving, and analytical skills

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

• 18 days PTO* 
• 11 Holidays (8 company recognized & 3 floating holidays) 
• 16 hours per year of paid Volunteer Time Off (VTO) 
• Competitive Healthcare 
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance 
• 100% AvidXchange paid Long-Term Disability 
• 100% AvidXchange paid Short-Term Disability  
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401k Match up to 4% 
• Parental Leave: 8 weeks 100% paid by AvidXchange** 
• Discounts on Pet, Home, and Auto insurance 
• BrightDime Financial Wellness Tool, offered free to teammates 
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Must be full-time for at least 3 months

***Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.