Business Architect, Communication Technology

Job Overview

We are seeking a highly skilled Business Architect – Communication Technology to lead the strategic planning and alignment of our communication systems and technologies, including contact centers, teleconferencing, conference room AV systems, and content and knowledge management platforms. In this role, you will collaborate with stakeholders across the organization to define business requirements, ensure integration and interoperability of communication solutions, and drive projects that enhance collaboration, customer engagement, and overall business productivity.

What you'll do

• Strategic Planning & Architecture
  • Develop and maintain a technology roadmap for communication technologies, ensuring alignment with the company’s strategic objectives and technology strategy.
  • Evaluate emerging communication technology trends, identifying potential opportunities to enhance business capabilities and user experiences.
  • Define and document business and functional requirements for communication systems, ensuring scalable, future-ready solutions.
• Cross-Functional Collaboration & Stakeholder Management
  • Partner closely with business leaders across departments to understand their needs, challenges, and priorities related to communication technology.
  • Collaborate with scrum team, communications and facilities teams to ensure seamless integration and optimal deployment of telecommunication, AV, and collaboration systems.
  • Act as a bridge between scrum teams and business units, translating technical capabilities into clear business benefits.
• Solution Design & Optimization
  • Design and implement efficient, integrated solutions for contact centers, teleconferencing platforms, conference room AV, and knowledge/content management systems.
  • Optimize existing systems and processes to enhance productivity, reduce costs, and improve user satisfaction.
  • Conduct regular assessments of communication technology solutions to identify gaps and areas for improvement.
• Vendor & Technology Management
  • Evaluate, select, and manage relationships with external vendors, ensuring alignment with technical standards and business requirements.
  • Lead vendor negotiations in collaboration with procurement to secure favorable terms and maintain strong partnerships.
  • Monitor vendor performance to ensure compliance with SLAs and continuous value delivery.
• Governance, Standards & Compliance
  • Define and enforce standards, policies, and guidelines for the use of communication technologies across the organization.
  • Ensure all communication technology implementations comply with data security, privacy, and regulatory requirements.
  • Develop and oversee knowledge management practices to enhance content accessibility, organization, and sharing across teams.
• Product Management & Change Leadership
  • Lead roadmap development, budgeting, and resource allocation for communication technology initiatives.
  • Drive change management efforts to promote adoption of new tools and systems, conducting training sessions and providing ongoing support as needed.
  • Track roadmap progress, report on key metrics, and ensure timely completion of deliverables within budget.

What we're looking for

• In-depth knowledge of contact center solutions, teleconferencing platforms, AV systems, and content/knowledge management systems.
• Strong analytical skills and a strategic mindset, with the ability to align technology solutions to business needs and goals.
• Excellent interpersonal and communication skills, with a talent for building relationships across departments and levels.
• Experience with product management, budgeting, and resource allocation in technology initiatives.
• Bachelor’s degree in Information Systems, Business Administration, or a related field.
• 5+ years of experience in business architecture, with a focus on communication technology or a related domain. 

Preferred Experience:

• Familiarity with leading communication technology vendors and platforms (e.g., Microsoft Teams, Salesforce Service Cloud, RingCentral, Sharepoint, etc.).
• Knowledge of security, compliance, and data privacy standards for communication and content technology.
• Proven experience in driving digital transformation and user adoption of new technologies.

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

• 18 days PTO* 
• 11 Holidays (8 company recognized & 3 floating holidays) 
• 16 hours per year of paid Volunteer Time Off (VTO) 
• Competitive Healthcare 
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance 
• 100% AvidXchange paid Long-Term Disability 
• 100% AvidXchange paid Short-Term Disability  
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401k Match up to 4% 
• Parental Leave: 8 weeks 100% paid by AvidXchange** 
• Discounts on Pet, Home, and Auto insurance 
• BrightDime Financial Wellness Tool, offered free to teammates 
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Must be full-time for at least 3 months

***Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.