Senior Onboarding Enablement Specialist

Job Overview

The Senior Onboarding Enablement Specialist will develop, manage, and execute processes, systems, and resources used by the Customer Onboarding team to deliver the best implementation experience possible.  They will provide enablement support through the creation of client projects, maintaining accurate project data, updating process documentation/resources, facilitating training opportunities, and executing defined operational processes in line with Onboarding and Compliance requirements.   This position will be challenged to learn quickly, adapt to change, and contribute to a positive team dynamic with a focus on process execution, delivery, and enablement.   

What you'll do:

• Process Documentation and Design - Actively develop, maintain, and manage process documentation, templates, systems, and tools utilized across onboarding. 
• Client Engagement - Engage clients to ensure they are welcomed and prepared for their implementation experience. 
• Salesforce Administration - Create and schedule implementation projects, manage transition data, maintain data quality, and collaborate on the development of onboarding salesforce objects.
• Cross Functional Collaboration - Work with different departments and stakeholders to ensure client projects are created properly, compliance requirements are met, project challenges are reconciled, and projects move through defined process flows. 
• Continuous Improvement & Development - Identify, create, and administer training opportunities designed to advance the onboarding teams product knowledge, customer engagement, and process alignment.

What we're looking for:

• Critical Thinking - Strong analytical skills to identify root causes of problems and develop data-driven solutions.
• Technical Proficiency - Expertise with Salesforce, MS Office (word, excel, PowerPoint, forms), Lucid Chart, SharePoint, and Smartsheet (or equivalent project management software)
• Attention to Detail - Obsessed with maintaining accuracy, data quality, and becoming a subject matter expert on multiple processes.   
• Communication and collaboration - Excellent interpersonal skills to effectively communicate with diverse stakeholders and gain alignment on process flows.  Includes the ability to provide executive level summaries supported by data.
• Self-Starter / independent worker - Ability to identify and act on opportunities for operational improvement while managing existing responsibilities effectively with minimal oversight.  Must be comfortable with change management and navigating periods of ambiguity.  
• Customer Obsession - Passion to create processes and artifacts to deliver and enable the onboarding team to provide the best possible customer experience. 

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

• 18 days PTO* 
• 11 Holidays (8 company recognized & 3 floating holidays) 
• 16 hours per year of paid Volunteer Time Off (VTO) 
• Competitive Healthcare 
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance 
• 100% AvidXchange paid Long-Term Disability 
• 100% AvidXchange paid Short-Term Disability  
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401k Match up to 4% 
• Parental Leave: 8 weeks 100% paid by AvidXchange** 
• Discounts on Pet, Home, and Auto insurance 
• BrightDime Financial Wellness Tool, offered free to teammates 
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Must be full-time for at least 3 months

***Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.