Sales Operations Partner

Job Overview:

The Sales Operations Partner at AvidXchange plays an integral role in managing our sales technology stack and creates repeatable processes for our account executives and sales development teams around top of funnel activities. This role is our first level of support for sales engagement software, conversational intelligence, calendar booking, and activity-based reporting. The Sales Operations Partner will build strong relationships with our sales leaders and individual contributors alike and will be the subject matter expert on our technology and tools for top of funnel sales related activities. This role reports to the Manager of Revenue Systems, in our greater Revenue Operations organization. 

What You'll Do

• Collaborate continuously with our Marketing Campaigns and Marketing Operations teams to ensure the latest messaging and approaches are used in sales cadence execution
• Work with Revenue Operations leadership and team to develop ways to improve our data tracking, especially as it relates to top of funnel activities
• Aid the SDR and BDR teams with sales cadence execution, lead qualification and dispositioning, lead conversion and opportunity creation
• Evaluate new software and determine its fit into our revenue organization and processes, ensuring we account for downstream impacts like hand-offs and reporting, and work with our Salesforce team to get them implemented
• Collaborate with Sales Enablement to ensure that any new cadences, campaigns, processes or new tools are adopted across the revenue organization, and learning is developed to train and inform individual sales reps
• Act as a first line of support for our SDR / BDR organizations as it pertains to cadence execution, dialing issues, logging and tracking of activities, calendar booking, and rep and manager level reporting in Salesforce
• Create and monitor reporting to make sure leads are properly routed, and there are no leaks in the greater funnel
• Manage and support the existing technology stack (along with the Manager of Revenue Systems) for Salesforce Sales Engage, Einstein CI, Conversica, Lean Data, Bookit, and other miscellaneous sales tools
   

What We're Looking For:

• 1-2 years experience with full-featured sales engagement software like Sales Engage, Salesloft or Outreach
• Strong familiarity with Salesforce CRM, especially as it relates to lead qualification, and integrating new software with the platform
• Experience with conversational insights software, like Gong, Chorus, or Boostup, and best practices to get the most insight out of call recordings and transcripts
• Hands-on experience with calendar booking software, like Bookit, ChiliPiper or Calendly, and troubleshooting any logging or scheduling issues
• Lead, contact and account routing background with platforms like Salesforce or LeanData, and the ability to understand multiple territory-based routing rules
• Experience with integrating and pulling data from data enrichment providers like ZoomInfo or LinkedIn Sales Navigator
• Direct previous experience as an SDR / BDR / AE is a plus

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

• 18 days PTO* 
• 11 Holidays (8 company recognized & 3 floating holidays) 
• 16 hours per year of paid Volunteer Time Off (VTO) 
• Competitive Healthcare 
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance 
• 100% AvidXchange paid Long-Term Disability 
• 100% AvidXchange paid Short-Term Disability  
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange** 
• Discounts on Pet, Home, and Auto insurance 
• BrightDime Financial Wellness Tool, offered free to teammates 
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Must be full-time for at least 3 months

***Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.