Role Overview

The Manager of People Operations is responsible for how HR services are delivered and scaled across the organization. This role focuses on building reliable, efficient HR operations through process improvement, service delivery optimization, and technology enablement. 

This person is a hands-on operator who can identify where HR workflows break down, improve them, and build systems that allow the function to run consistently at scale. They will also support the implementation of automation and AI tools that improve how HR works. 

What You'll Do

• Assess and improve HR workflows across the employee lifecycle to reduce friction, redundancy, and gaps

• Build and maintain a process improvement roadmap, including standardized workflows and documentation

• Define and track operational KPIs such as SLAs, cycle times, and error rates, and build dashboards that provide visibility into HR performance

• Lead root cause analysis for recurring HR issues and implement scalable, durable solutions

• Support the design and lead implementation of a tiered HR service delivery model, including self-service, shared services, and HRBP escalation

• Drive adoption of HRIS as the system of record and primary employee touchpoint

• Provide oversight and support for benefits administration, serving as an escalation point for complex issues

• Identify and implement targeted HR technology, automation, and AI solutions that reduce manual work and improve efficiency

• Partner cross-functionally with IT and business leaders to align HR operations with organizational needs

• Lead and develop the People Operations team, ensuring clear ownership, prioritization, and accountability

What We're Looking For

• 5+ years of progressive HR experience with a focus on HR operations, HRIS, or process improvement

• Proven experience improving or scaling HR workflows in a growing organization

• Hands-on experience with an HRIS such as Workday, SAP, UKG, or a comparable platform

• Strong analytical skills with the ability to build, interpret, and act on operational dashboards and metrics

• Experience leading cross-functional operational change initiatives

• 2+ years of people leadership experience

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

• 18 days PTO* 
• 11 Holidays (8 company recognized & 3 floating holidays) 
• 16 hours per year of paid Volunteer Time Off (VTO) 
• Competitive Healthcare 
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance 
• 100% AvidXchange paid Long-Term Disability 
• 100% AvidXchange paid Short-Term Disability  
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange** 
• Discounts on Pet, Home, and Auto insurance 
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Must be full-time for at least 3 months

***Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.