Product Manager - Onboarding and Servicing

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in India. 

 

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in India is Multiplier. As part of our commitment to legal compliance, all Axi India employees will be officially working under Multiplier India (usemultiplier.com). 

Who we are. 

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. 

 

Let's talk about the cool stuff you will do at Axi! 

We're seeking a detail-oriented and results-driven Product Manager (PM) to lead the optimization and innovation of our Onboarding and Servicing capabilities. You'll work with other PMs on the entire onboarding and account servicing experience, ensuring our users feel empowered and supported throughout their trading journey. 

 

Your EDGE Assignment/You Will 

• Shape the product roadmap for Onboarding and Servicing with other PMs in the team. 

• Continuously manage, prioritize and communicate Onboarding & Servicing backlog 

• Optimize the onboarding process, making it intuitive and efficient for users 

• Discover and deliver requirements end-to-end, including managing the global rollout and ensuring that any new features are integrated into Axi’s business processes and system landscape 

• Ensure all onboarding and servicing functionalities comply with relevant regulations and KYC/AML requirements. 

• Collaborate with cross-functional teams throughout the development lifecycle to deliver the product roadmap. 

• Instrument and monitor key metrics and feedback to identify areas for improvement across the onboarding and servicing experience. 

• Communicate effectively with stakeholders across departments, keeping everyone informed on your requirements backlog, initiatives and their impact on the business. 

 

Are you the one? 

You need to have the following qualifications: 

• 3+ years of product management experience, with proven track record of launching Onboarding or Servicing capabilities for B2C products. 

• Ownership mentality 

• Attention to details 

• Ability to manage and influence stakeholders to a most beneficial outcome for Axi. 

• Experience in using user, market, competitor and domain research to drive and support product development. 

• Experience in analyzing user data and leveraging insights to drive product improvements. 

• Excellent communication and collaboration skills. Ability to work effectively with cross-functional teams (design, engineering, marketing, customer support). 

 Bonus points: 

• Experience with user onboarding best practices within the trading or broader FinTech industry. 

• Experience with customer relationship management (CRM) platforms. 

 

Axi's bag of delights 

• Competitive and attractive compensation. 

• Extensive learning opportunities, such as professional training and certifications and soft skills development. 

• 18 annual leave days per year. 

• 12 sick days leave per year. 

• Public holidays as declared by local government. 

• Maternity leave as per law. 

• Health Insurance. 

 

Axi's interview journey 

• Talent Acquisition Interview (30 minutes) 

• Product and Culture Interview (60 minutes) 

• Product Interview (60 minutes) 

• Hiring Manager Interview (30 minutes) 

 

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.