IT Support Engineer

 

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in the UK.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

 

Let's talk about the cool stuff you do at Axi!

Join our IT team to be the first line of support for all tech inquiries. You'll provide 1st and 2nd level support through various communication channels such as phone, email, ticketing platform, or enterprise chat platform. We offer growth opportunities and a chance to work with cutting-edge tech. Make an impact and join our mission to support excellence.

Your EDGE assignment/You will:

• Provide IT systems support services across the organization.
• Provide 1st and 2nd line support to all staff with hardware and/or application-related issues, via escalations from the Service Desk, phone, email, or in person.
• Provision of IT devices & services, diagnose and resolve IT incidents, requests, tasks, and problems.
• Work with the IT Operations team to support normal operations and/or make changes/upgrades.
• Install, configure, and maintain workstations hardware and software (Operating system and Applications such as Windows 11, Office 365, Teams.
• Support in configuring meeting presentations, facilitating video-conferencing calls, and organizing town hall video conferences.
• Document standards and follow procedures.
• Update IT assets.
• Tickets/Incidents are acknowledged on time and business user expectations are set and kept up to date on their ticket progress. Incidents are properly updated with all relevant information.
• Maintain a high degree of customer service for all support queries to ensure that service level standards are exceeded.
• Managing/liaising with IT vendors.
• Flexible and willing to work out of business hours when required, Possible to have rotate shift work (24x5).

Are you the one?

• At least 1 year of experience with IT Helpdesk support.
• Experience with on-site and remote support preferred.
• Must have experience with Windows Intune, MS Office 365, Active Directory, MS Teams, Remote Access Application & Asset Management Application.
• Good to have experience with Jira ticketing, Azure, and Avaya IP Phone (Workplace).

 

Axi's bag of delights

• 25 days annual leave
• 5 days paid study leave
• 1 paid volunteer day leave 
• Classpass subsidized membership
• Health Insurance for self and option to include dependents. 
• Pension Membership 
• Life Assurance

 

Axi's interview journey

 

• Talent Acquisition Interview(45 mins)
• Hiring Manager Interview (60 mins) 
• Culture Interview (60 mins)

 

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.