Back Office Operations Specialist (Spanish)

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

The role works in the Back-Office department to establish client-focused services that differentiate AxiTrader from the competition and ensure compliance with regulatory requirements.

• Respond to client inquiries, requests, and issues promptly, professionally, and empathetically, ensuring a positive and personalized customer experience.
• Manage day-to-day back-office responsibilities and address internal stakeholder requests.
• Handle daily execution of client payments utilising multiple banking interfaces including a range of proprietary and third-party banking applications.
• Be able to confirm the payment status and investigate the process.
• Liaise with payment providers via various communication channels, such as skype/ slack/ PSP portals, and other means available to ensure effective collaboration.
• Conduct KYC procedures and ongoing due diligence under multiple regulatory frameworks for prospective and existing client accounts (account onboarding).
• Follow SOP and guidelines, be compliant with internal Code of Conduct, policies and procedures and follow established escalation and reporting obligations.
• Meet or exceed individual KPI by adhering to team's SLA.
• Understand Axi's products, services, and take note of updates and announcements.
• Handle communication with clients and colleagues professionally.
• Take part and provide feedback on improving existing and prospective client experience.
• Identify and report third-party software for issues encountered in operation.

Are you the one?

• Proven experience in a customer service role (Backoffice/Customer Service), preferably within the financial services industry.
• Excellent communication and interpersonal skills with the ability to empathize with clients.
• Fluent Spanish and excellent command of the English Language. 
• Strong problem-solving abilities and a keen attention to detail.
• Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
• Proficiency in using CRM and service desk systems, preferably Zendesk and Salesforce.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Commitment to continuous learning and professional development.
• Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
• This role entails the need for the candidate to be able to work on rotating night shift and weekend shifts.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 hour)
• Team Interview (1 hour )
• Hiring Manager Interview (1 hour)

 

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.