Client Due Diligence & Quality Assurance Manager

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

The Client Due Diligence and Quality Assurance Manager ensures compliance, fraud prevention, and adherence to global standards while driving operational excellence and quality assurance in client & partner onboarding. By developing effective policies, procedures, and automation strategies, the Manager streamlines operations, maximizes resources, and enhances risk management, fraud controls, and governance. This role collaborates with cross-functional teams to address compliance and fraud challenges with a solution-focused, innovative mindset, supporting sustainable growth and client trust.

Your EDGE assignment/You will:

• Ensure policies and procedures align with regulatory, compliance, and fraud prevention standards across regulated and non-regulated markets, leveraging automation to maximize efficiency.
• Act as the global SME on onboarding, client due diligence, compliance, and fraud prevention requirements across all licenses (ASIC, FMA, FCA, CYSEC, DFSA, and other licenses the business holds).
• Develop, review, and monitor policies to enhance fraud detection and compliance through automation.
• Implement QA measures ensuring accurate completion of risk assessments, fraud checks, KYC, and AML activities.
• Maintain QA audit programs ensuring adherence to internal policies, regulatory, and fraud prevention requirements.
• Execute corrective actions to improve compliance, fraud controls, and automation reliability.
• Use automation to enhance fraud detection, data integrity, and documentation.
• Conduct audits and risk reviews using automation and data-driven insights.
• Collaborate with management to enhance risk management, fraud prevention, and governance practices through automation.
• Support audits related to KYC, due diligence, compliance, and fraud prevention.
• Mentor the team, fostering a solution-focused and innovative mindset.
• Conduct training on quality, compliance, and fraud prevention for onboarding teams.

Are you the one?

• 3+ years of hands-on experience in KYC, AML, client due diligence, or compliance operations within regulated environments (e.g. ASIC, FCA, CYSEC).
• Strong understanding of regulatory frameworks and compliance requirements.
• Proven experience leading and managing teams in compliance or operations-heavy environments.
• Skilled in identifying process inefficiencies and driving practical, continuous improvement solutions.
• Comfortable collaborating with cross-functional teams and senior stakeholders to align operations with compliance needs.
• High attention to detail with strong accuracy in compliance reviews, risk assessments, and fraud prevention.
• Clear and confident communicator, both written and verbal.
• Exposure to AI/ML compliance or fraud prevention tools is a plus.
• Familiarity with QA frameworks, audit programs, and process improvement initiatives.
• Experience with PSP KYC workflows and resolving onboarding-related client friction is an advantage.
• Background in financial crime prevention or transaction monitoring is beneficial.
• Understanding of AI governance or responsible AI practices is a bonus.
• Able to adapt in fast-paced, regulated environments while managing people, processes, and compliance execution.
• Motivated to lead automation efforts by identifying manual pain points without compromising compliance standards.
• Thrives in execution-focused environments where leadership and problem-solving are valued over tool-specific expertise.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training & certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Manager Interview (1 hour)
• Final Interview (1 hour)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Philippines is Satellite Office. As part of our commitment to legal compliance, all Axi Philippines employees will be officially working under Satellite Office Philippines. 

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.