Salesforce Administrator

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. 

We are seeking a proactive and detail-oriented Salesforce Administrator to join our team. You will be responsible for ensuring smooth day-to-day operations of our Salesforce environment, driving process improvements, and supporting business teams to achieve service-level agreements (SLAs) and key performance indicators (KPIs).

Key Responsibilities

• Manage and resolve Salesforce support tickets within agreed SLAs.
• Build and maintain reports and dashboards to support business decision-making.
• Provide solutions for incoming requests and troubleshoot system issues.
• Conduct refresher training for users to promote best practices and adoption.
• Ensure data quality, integrity, and security across the Salesforce environment.
• Design and implement innovative Salesforce solutions using out-of-the-box functionalities.
• Manage user accounts, roles, and permissions.
• Perform data imports using tools such as Data Loader or Workbench.
• Communicate progress, blockers, and resolutions effectively across the business.

Requirements

• Minimum 2–3 years of hands-on Salesforce Administration experience.
• Preferred: Experience working in fintech or financial services companies.
• Strong understanding of Salesforce best practices and functionality.
• Proficiency in user management, permission sets, profiles, and security settings.
• Experience with Salesforce data import/export tools (Data Loader, Workbench, etc.).
• Solid knowledge of report and dashboard creation.
• Strong problem-solving skills with the ability to translate business needs into technical solutions.
• Excellent communication and stakeholder management skills.
• Salesforce Administrator Certification (ADM 201) is a plus.

Axi’s Bag of Delights

• Competitive compensation
• Training, development resources, and certification opportunities
• 18 annual leave days + 12 sick days
• Local public holidays
• Health insurance benefits