Social Media and Community Officer

 

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

This role will work closely with the social media team responsible for all social media activities, including content creation, content publishing, localising content and responding to followers across different regions. This role will also be the company’s brand voice on various industry forums and will be replying to customers’ inquiries and reviews and will revolve around translating business goals into actionable strategies to be carried out on social channels.

Your EDGE Assignment/You Will

• Work closely with the Brand Manager & Social Media Strategist to implement and manage the social media strategy in alignment with the overarching content strategy and business objectives.
• Collaborate with copywriters, designers, localisation teams, freelancers and agencies to deliver high quality, engaging, relevant, and timely content across all social media platforms. (e.g. Instagram, Facebook, X, YouTube, TikTok)
• Manage the social media calendar, ensuring all content is approved, scheduled, published on time and in line with brand and compliance guidelines.
• Contribute to the ideation, planning, and execution of platform-specific social strategies to drive brand awareness, engagement, and community growth.
• Conduct ongoing research into social trends, competitor activity, audience behaviours, and emerging platform features to inform strategy and content development.
• Stay up to date with the latest social media best practices, tools, and technologies, and proactively share insights with the wider team.
• Manage daily community inquiries and comments professionally and promptly on all industry sites, forums, review sites, and social media accounts in coordination with the wider team to ensure consistent coverage. 
• Perform other social media-related tasks and support cross-functional requests when required.

Are you the one?

• 1–2 years of experience in social media management or community engagement.
• Background or strong interest in the finance or fintech industry is preferred.
• Excellent written English with the ability to adapt tone depending on context (e.g. responding to client inquiries or addressing critical social media comments professionally).
• Hands-on experience with social media platforms and management tools such as Meta Business Suite, Brandwatch and TikTok is a plus.
• Strong attention to detail and tone.
• Comfortable working both independently and cross-functionally.
• Open to learning new tools and workflows.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
• Health Insurance.
• Hybrid work mode for greater flexibility

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 day)
• Hiring Manager Interview (45 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.