Back Office Operations Specialist (Arabic - French)

 

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

 

The role works in the Back-Office department to establish client-focused and partner-focused services that differentiate AxiTrader from the competition and ensure compliance with regulatory requirements.

Your EDGE assignment/You will:

• Respond to client inquiries, requests, and issues promptly, professionally, and empathetically, ensuring a positive and personalized customer experience.
• Manage day-to-day back-office responsibilities and address internal stakeholder requests.
• Confirm payment statuses and investigate transactional issues.
• Liaise with payment service providers (PSPs) via various communication channels (, Slack, PSP portals, etc.) to ensure effective collaboration.
• Adhere to SOPs, internal Code of Conduct, policies, escalation, and reporting obligations.
• Meet or exceed individual KPIs while adhering to team SLAs.
• Maintain strong knowledge of Axi’s products, services, and updates.
• Communicate professionally with both clients and colleagues.
• Provide feedback to improve existing and prospective client and partner experiences.
• Identify and report operational issues related to inhouse and third-party software.

 

Are you the one?

Fluent in Arabic and French and proficiency in English is an absolute must, 

Industry Knowledge & Experience

• Strong understanding of the forex industry.
• At least 2 years of proven and extensive experience in client-facing departments.
• Experience in partner support (direct or indirect) will be considered as advantage.
• Proficiency in trade investigations and resolving financial queries an advantage.

Technical Skills

• Hands-on experience with MT4/MT5 platforms, manager tools, and trading tools.
• Experience with Salesforce, Zendesk, and communication tools (Slack, Teams, Telegram, etc.).
• Knowledge of various payment systems such as e-wallet, bank portals, card portals, and crypto portals.

Soft Skills

• Proven experience handling complex queries with a solution-oriented approach.
• Skilled in managing client expectations and delivering end-to-end customized support.
• Excellent communication skills with adaptability to different client types.
• Fast learner with a proactive, problem-solving attitude.
• Strong teamwork and collaboration skills, with the ability to work independently.
• Values-driven: demonstrates trust, transparency, urgency, and accountability.
• Adaptable to evolving responsibilities and company growth.
• Flexible to work through organizational changes and transformations.

 

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
• Subsidized local gym membership.
• Health Insurance.
• Hybrid work mode for greater flexibility

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Manager Interview (1 hour)
• Team Presentation (1 hour)
• Head of Department Interview (30 minutes)

 

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.