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IT Support Technician

Ho Chi Minh City, Vietnam

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact 

At Axon we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require a lot of technology and a world class team to support it. As a IT Support Technician, you will be at our front line and in the most outwardly facing position within our IT organization. Your days will be spent as an enabler, a facilitator, and a supporter of a high performing and fast paced technology company.

Your Day to Day

  • Provide first-line IT support, troubleshooting hardware, software, and network issues.
  • Resolve connectivity problems, including Wi-Fi, VPN, and LAN.
  • Install, configure, and maintain OS, applications, and IT peripherals.
  • Manage user accounts and access controls (Active Directory, Office 365, etc.).
  • Document technical solutions and maintain a knowledge base.
  • Train users on IT tools and best practices.
  • Maintain IT inventory and collaborate on IT projects.
  • Escalate complex issues to higher-tier support or vendors.
  • Support company meetings and conference rooms.
  • Handle user onboarding and offboarding processes.

Basic Qualifications

  • 3+ years in a customer-facing IT support role with a strong service mindset.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Strong written/verbal communication and customer engagement skills.
  • Experience supporting Mac, Windows, and Linux environments.
  • Familiarity with Zoom, Teams, Slack, and other collaboration tools.

Preferred Qualifications

  • Bachelor’s degree in Computer Science or a related field.
  • Experience with Jamf, Intune, AutoPilot, Microsoft 365, Okta, Active Directory, and Azure.

Benefits that Benefit You

  • Medical and Dental Insurance
  • Vision Insurance
  • Robust Paid Time Off policy
  • Bonuses
  • Lunch allowance
  • Cell phone stipend
  • Free LinkedIn Learning account
  • Access to 24/7 online emotional and mental support
  • Gym membership
  • Free parking
  • Stocked fridges and pantries - free coffee, cold beverages, snacks
  • Annual Company Outing Trip
  • Monthly team social activities

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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