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Sr Program Manager, FUSUS Enterprise

Scottsdale, Arizona, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

At Axon, we are transforming public safety and security through real-time intelligence, and Axon Fusus is at the forefront of this mission. Axon Fusus provides customers with a “single pane of glass” that integrates and connects a wide range of cameras, sensors, and data sources—including CCTV, body-worn, fleet, and ALPR cameras; gunshot detection sensors; AI-driven search functions; and more—to support first responders and keep communities safe.

As a Senior Program Manager, you will be tasked with facilitating growth in the Enterprise business for Axon Fusus. This is a customer-facing role that requires direct interaction with executives at Fortune 500 companies and their senior leaders along with local public safety officials. Your role goes beyond managing projects and you will be expected to dive deep on sales motions, customer operations, product capabilities, and deployment details to solve problems and ensure every customer is a reference customer. 

To succeed, you must lead your vision across sales, customer success, professional services, product, engineering, legal, finance, and marketing to align teams and execute initiatives. You will work closely with customer stakeholders—including IT and security operations—to ensure smooth deployments and adherence to security and compliance policies.

A critical aspect of this role is data fluency. You must be proficient in self-served data analytics (e.g., writing SQL), monitoring business metrics, and reporting insights at the right level of detail. You will leverage data to identify trends, measure success, and refine strategies that drive adoption and business growth.

Location: This is a hybrid role (8+ days/month) out of any of our awesome US R&D Hubs (Seattle, Scottsdale, Atlanta, or Boston) so you can easily collab in-person when it’s helpful and be an active part of our vibrant Axon culture.

Reports To: Sr. Director of Product, Axon Fusus

Direct Reports: None

What You’ll Do

  • Own the end-to-end customer journey, from onboarding to full-scale adoption, ensuring a seamless deployment experience.
  • Partner with sales, customer success, and professional services to develop and execute scalable deployment strategies.
  • Work across internal Axon teams—product, engineering, legal, finance, and marketing—to drive alignment and execution.
  • Engage with customer-side IT and security teams to integrate Axon Fusus into their environments while ensuring compliance.
  • Drive key business metrics, self-serve and analyze data, and generate insights that inform your strategy and execution.
  • Communicate findings to stakeholders at all levels, ensuring the right level of detail for executives, frontline teams, and customers.

What You Bring

  • 7+ years of experience in program management, customer success, or business operations, ideally in public safety, enterprise security, or SaaS technology.
  • Experience in SaaS software operations, including managing customer success, adoption, and expansion for a cloud-based platform.
  • Robust background in customer engagement and operational execution, with a proven ability to drive initiatives from strategy to completion.
  • Preferred: Experience working with law enforcement, enterprise security teams, or federal agencies in a customer-facing role.

How you operate

  • Hustle / Grit: Proven track record of biasing for action to make growth happen; not acting as just a project manager.
  • Writing: Clear writing that can bring complex topics to clarity for executives and be able to get customers/stakeholders excited about new capabilities. This includes mapping customer needs with technical implementation details.
  • Presentability: Skillful in leading discussions with executives and with customers representing Axon all the way up to the most senior levels.
  • Finger-tippy with data: Can self-serve getting data (e.g. proficient with SQL), drawing conclusions from data, and spearheading decisions
  • Organization: Knows when to transition from hustle to scale and can build tools/processes to “build their way out of a job.”

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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