Principal Product Manager - Customer Scale

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon Records is our state-of-the-art records management system. Customer demand for Axon Records is high, but the pace at which we can onboard customers is constrained by the effort required for each customer. That’s where you come in. As the Principal Product Manager for Customer Scale, you will lead a broad, cross-functional team to determine how we 10x the volume of our customer deployments without sacrificing the focus on customer success that Axon is known for. You will own the vision, strategy and execution for every product capability that enables and accelerates agency go‑lives, from data conversions and integrations to compliance reporting (NIBRS) and other self‑service tooling.

Partnering closely with our Professional Services (PSO) team, you will streamline configuration and deployment and automate orchestration of complex data movements between systems, compressing launch timelines while improving customer satisfaction. You will measure success by increase in deployment throughput, customer time‑to‑value, and reduction in PSO hours spent on deployment.

What You’ll Do 

• Lead Deployment Scale: Define and deliver a roadmap across Integrations, Data Conversions, Compliance (NIBRS) Reporting, and self‑service configuration that enable agencies to implement Records at speed and at scale.
• Shape the Product Promise: Operationalize our product vision while learning from customers and continuously refining KPIs, user journeys, and feedback loops.
• Innovate and Simplify: Partner with design, engineering, and customer deployment teams to guide development of new workflows and AI features that dramatically simplify tasks, empowering our deployment teams to focus more on understanding their customers.
• Own Critical Operational Metrics: Set and track the measurements that will illuminate progress toward our North Star, iterating based on quantitative and qualitative feedback as you go.
• Collaborate on go-to-market: Contribute to pricing, packaging, and positioning in concert with Sales and Professional Services to align commercial models with scalable deployment offerings.
• Mentor the team: Act as a thought leader and coach for PMs across the team helping level up your fellow PMs on scaling principles, data-driven decision-making, and putting the customer at the center.

What You Bring

• 10+ years of product management experience with a focus on enterprise SaaS, search systems, modern AI-driven features, and/or platforms requiring deep technical collaboration.
• Proven ability to design and ship successful features that reduce implementation and calendar time to the right outcomes while giving customers a better experience.
• Deep customer empathy and demonstrated success partnering with design to build frictionless, intuitive experiences across diverse user personas.
• Strong technical fluency; able to converse meaningfully with engineers on infrastructure, data integrations, AI-driven solution paths, and UX tradeoffs.
• Effective cross-functional leader and executive communicator; skilled at aligning roadmaps and priorities across multiple internal and external teams.
• Passion for law enforcement or mission-driven products is a plus, especially if you've worked with public safety, civic tech, or regulatory systems.
• Bachelor’s Degree in Computer Science, Engineering, or a related field.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.