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Senior Public Safety Sales Engineer

Chicago, Illinois, United States; New York, New York, United States; San Francisco, California, United States; Scottsdale, Arizona, United States; Seattle, Washington, United States; Washington, District of Columbia, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Prepared by Axon

As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response.At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world.

Your Impact

As a Senior Public Safety Sales Engineer, you are both a technical expert and a storyteller. You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation.

This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment.

What You’ll Do

  • Pre-Sales Solutioning
  • Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions.
  • Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams.
  • Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment.
  • Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
  • Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences.

 

  • Technical Leadership
  • Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows.
  • Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure.
  • Advise agencies on best practices for network security, system interoperability, and deployment planning.
  • Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings.

 

  • Sales Enablement & Collaboration
  • Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness.
  • Collect and relay customer feedback to influence product roadmap and technical documentation.
  • Support proposal teams with technical content, diagrams, and specifications.
  • Assist marketing and partner teams in developing technical collateral, webinars, and events.

 

  • Customer Advocacy
  • Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows.
  • Ensure technical confidence throughout the sales cycle to accelerate buying decisions.
  • Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador.

What You Bring

  • Several years of experience working directly in, or selling to, Public Safety Answering Points (PSAPs) or emergency communications environments (e.g., as a PSAP Director or equivalent).
  • 3–7 years of experience as a Sales Engineer, Solutions Engineer, or Technical Consultant within software/SaaS sales and/or a strong understanding of public safety, emergency communications, or government technology (e.g., 911, CAD, NG911, or dispatch systems)
  • Strong ability to articulate complex technical concepts to both technical and non-technical audiences.
  • Proven presentation, storytelling, and consultative selling skills, with a track record of coaching and enabling sales teams.
  • Experience supporting government procurement cycles, RFPs, and security/compliance processes.
  • Collaborative, adaptable, and mission-driven—able to navigate a high-growth, high-impact environment with agility.
  • Willingness to travel up to 40% for customer meetings, tradeshows, and on-site demos.

Additional Requirements

  • Previous hands-on PSAP or emergency communications experience (dispatcher, supervisor, or comms center manager).
  • Familiarity with Axon, Prepared, or other leading public safety platforms.
  • Experience designing onboarding or sales enablement programs.
  • Experience integrating with public safety technologies (CAD, RMS, NG911 systems, cloud-based communications).
  • Knowledge of government procurement processes and funding mechanisms.

Work Location

This role is fully remote within the United States, with up to 40% travel for customer meetings, training sessions, and industry events.

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency

Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.

The starting base annual pay for this role is between $140,000.00 - $150,000.00 excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.

Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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