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Senior Manager, Global Network & Infrastructure Operations

Boston, Massachusetts, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Senior Manager, Infrastructure will lead a multi-site infrastructure organization responsible for the reliability, performance, and evolution of Axon’s corporate network and core infrastructure services across hub offices and key sites. This leader will set and deliver service-level objectives—including 99.9% Wi-Fi uptime for RTO hub offices—and will build the operational discipline and observability needed to detect issues early, restore service quickly, and prevent repeat incidents.

A major focus of this role is improving wireless performance through RF excellence, including resolving recurring connectivity issues in high-visibility executive/VIP areas (e.g., HQ locations with frequent Wi-Fi drops). You’ll also modernize monitoring by operationalizing monitoring tools ( such as Thousand eyes or Dynatrace, Aruba UXI) while bringing clarity and consistency across an existing ecosystem of network monitoring tools.

What You’ll Do

Location: This role is eligible to be based out of one of Axon's US hubs located in Boston or Scottsdale with travel up to 20–30%
Reports to: Senior Director, IT Operations
Direct Reports: 3

Leadership & Strategy

  • Lead, mentor, and scale a high-performing Infrastructure team across corporate network, site connectivity, and operational excellence.
  • Translate business needs (RTO readiness, executive experience, site growth) into a clear infrastructure roadmap with measurable reliability outcomes.
  • Establish a culture of end-to-end ownership: clear service boundaries, accountable incident leadership, and disciplined follow-through.

Network, Wireless & Site Reliability (Core Scope)

  • Own stability and standards across Axon’s current stack, including Aruba Central, Aruba switching, Cisco SD-WAN, and Palo Alto ION.
  • Deliver an explicit reliability target of 99.9% uptime for RTO hub office Network and Wi-Fi, with defined service ownership, monitoring, and response standards.
  • Build and execute a wireless performance program grounded in RF fundamentals:
  • Site surveys and spectrum analysis
  • Capacity planning for high-density areas
  • Channel/power optimization and interference mitigation
  • Roaming/association/authentication troubleshooting
  • Validation plans that prove improvement (not “we think it’s better”)
  • Prioritize high-visibility areas where experience matters most (executive/VIP spaces, key meeting floors, critical collaboration zones).

Observability, Monitoring & Incident Operations

  • Modernize observability by implementing and operationalizing monitoring tools(dashboards, alerting, adoption into incident workflows).
  • Bring order to an existing monitoring ecosystem (potentially including tools like ThousandEyes, LogicMonitor, and others): reduce noise, improve signal quality, and standardize what “actionable” means.
  • Establish and enforce operational excellence:
  • Incident response and comms cadence
  • Post-incident reviews / RCA with tracked corrective actions
  • Change management (peer review, maintenance windows, rollback plans, post-change validation)
  • On-call readiness and runbooks for repeatable failures
  • Improve reliability metrics such as time-to-detect, time-to-restore, and repeat incident rates.

Vendor, Circuit & Billing Operations

  • Own multi-site vendor and circuit lifecycle management: inventory, renewals, change orders, ISP coordination, and escalation.
  • Partner with Finance/Procurement to ensure billing accuracy and prevent service disruption caused by vendor administrative breakdowns.
  • Manage vendor performance with clear expectations, escalation paths, and documentation.

Cross-Functional Partnership

  • Partner closely with IT Support, Client Engineering/Collaboration, Security, Facilities/Workplace, and Manufacturing/Operations to deliver end-to-end outcomes.
  • Provide executive-ready status reporting on reliability, incident trends, risk, and roadmap progress.

What You Bring

Experience & Leadership

  • 10–12+ years in enterprise infrastructure/networking, with 4+ years leading teams (hiring, coaching, performance management).
  • Proven track record operating multi-site environments with high availability expectations and strong stakeholder visibility.
  • Strong incident leadership and operational maturity: you’ve built (or significantly improved) monitoring, on-call, RCAs, and change control.

Technical Depth (Aligned to Our Environment)

  • Wireless & RF expertise: ability to diagnose and resolve real-world Wi-Fi reliability problems (interference, capacity, roaming, sticky clients, mis-tuned RF, AP placement).
    Strong working knowledge of:
    • Aruba Central (ops, configuration standards, troubleshooting)
    • Aruba switching (enterprise access/distribution patterns)
    • Cisco SD-WAN (site connectivity, policy, path performance troubleshooting)
    • Palo Alto ION (site edge/SASE operations, reliability patterns)
    • Experience supporting hybrid environments spanning on-prem infrastructure and cloud dependencies.
    • Monitoring/observability experience—ideally implementing platforms like Dynatrace—and driving adoption into operational practice.

Ways of Working

  • You simplify complexity: turning “tool sprawl” into a clean operational system with clear dashboards and meaningful alerts.
  • Strong communication and executive presence; calm and structured under pressure.
  • Passion for Axon’s mission to protect life, accelerate justice, and build safer communities.

Preferred Qualifications

  • Experience delivering explicit service targets like 99.9% uptime for employee-facing services (especially Wi-Fi).
  • Experience with user experience monitoring such as Aruba UXI or similar endpoint experience telemetry.
  • Experience supporting manufacturing/warehouse sites or mission-critical multi-site operations.
  • Familiarity with ITSM practices and tools for incident/problem/change management.

Benefits that Benefit You

  • Competitive salary and 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, and Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits).

Base Pay Range

$137,250 - $219,600 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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