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Manager, Systems Integrations Engineer

Boston, Massachusetts, United States; Chicago, Illinois, United States; Los Angeles, CA; New York, New York, United States; San Francisco, California, United States; Scottsdale, Arizona, United States; Seattle, Washington, United States; Washington, District of Columbia, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Prepared by Axon

As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response.At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world.

Your Impact

Prepared is seeking a Manager, Systems Integration Engineers to lead the team responsible for deploying our mission-critical technology into 911 centers nationwide.

You’ll manage a growing team of SIEs who act as the technical front line during onboarding, ensuring hardware, integrations, and configurations are delivered reliably and consistently. This is a player-coach role focused primarily on people leadership, operational excellence, and process maturity (≈70%), supported by hands-on technical oversight and escalations (≈30%).

As Prepared expands into new product lines and more complex deployments, you will define how we scale technical implementation, build predictable and repeatable processes, and set the quality bar for our earliest customer experiences.
You’ll report to the Head of Implementations, and lead a team growing from 4 to 8 SIEs in the near term.


What You’ll Do

Team Leadership & Development

  • Lead, coach, and performance-manage a distributed team of Systems Integration Engineers with an emphasis on process adherence, documentation quality, and measurable outcomes.
  • Build team culture and develop technical and operational capabilities through structured training and feedback.

Implementation & Technical Oversight

  • Oversee end-to-end implementations—hardware setup, integrations, configuration, and validation—ensuring delivery is consistent, safe, and standardized across all SIEs.
  • Serve as the senior technical escalation point and reinforce repeatable troubleshooting and documentation practices.
  • Maintain hands-on understanding of deployments to credibly advise and unblock your team.

Operations, Standards & Quality

  • Build, maintain, and continuously improve operational standards, including:
    • Playbooks, runbooks, SOPs, and checklists
    • QA processes and documentation templates
    • Deployment patterns that support repeatability and scale
  • Own resource planning, capacity management, and scheduling across multiple concurrent installations.
  • Define, track, and improve KPIs such as installation success, rework rates, post-go-live issues, and Time-to-Value (TTV).

Cross-Functional Collaboration

  • Partner with Engineering, Product, Support, PMO, and CSM to:
    • Build structured feedback loops
    • Improve workflows and implementation tooling
    • Align on go-live readiness, cutover plans, and handoff criteria
  • Oversee Tier 2 workflows tied to implementations, strengthening escalation paths and reducing post-deployment support needs.


Continuous Improvement & Scale

  • Identify and drive process and tooling improvements that increase implementation predictability and reduce support burden.
  • Establish operational reporting that gives leadership visibility into implementation status, risks, capacity, and quality trends.

Must-Have Experience

  • 4+ years leading technical field services, systems integration, or implementation teams, ideally in environments involving hardware and mission-critical systems.
  • Demonstrated ownership of implementation operations, including capacity planning, playbook development, KPIs, and quality standards.
  • Comfortable with ~30% travel to support key deployments and team development.
  • Experience with public safety systems (call handling, CAD, radio, logging recorders) and PSAP environments.

Nice-to-Have Experience

  • Experience at/with companies such as Carbyne, Motorola, Zetron, NGA, RapidSOS, NICE, or Verint.
  • Track record of designing and scaling operational processes.
  • Experience with Tier 2 or advanced support teams where implementation quality drives support outcomes.
  • Hands-on understanding of logger systems and call-handling infrastructure.

How You Work

  • You are process-oriented, disciplined, and focused on operational clarity, documentation, and measurable performance.
  • You drive consistency and predictability across a distributed field team.
  • You excel at cross-functional coordination and structured communication, even under pressure.
  • You are mission-driven and committed to strengthening public safety through reliable, high-quality technology deployments.

Growth Opportunities

  • Lead a growing team (targeting 8 SIEs in the near term) with room for further expansion as Prepared scales.
  • Build the playbook for how Prepared does field implementation — from first install to national rollout.
  • Grow into broader Operations, Implementation, or Customer Experience leadership as new products launch and teams expand.

Work Location

This role is fully remote within the United States, with up to 40% travel for customer meetings, training sessions, and industry events.

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency

Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.

The starting base annual pay for this role is between $111,600.00 - $145,500.00 excluding commission, bonuses and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.

Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits.

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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