Senior Director, Commercial Operations- Quoting

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact 

As Senior Director of Commercial Operations, Quoting, you will lead and optimize Axon’s domestic quoting function, owning the quote creation lifecycle. You’ll be a critical partner to Sales, Finance, Legal, and IT — delivering pricing accuracy, process rigor, and an exceptional customer experience at every stage.

Your team is organized to support Axon’s specific sales end markets, ensuring deep knowledge of the unique requirements each customer segment demands. You will lead policy development, process design, and change management as Axon modernizes its systems and technology across the commercial operations stack.

Reports to: Vice President, Commercial Operations
Direct Reports: 20

Location: Onsite 4 days a week (Tues-Fri) at an Axon Hub - Boston, San Francisco, Atlanta, Sterling, Denver, Seattle, New York City or Scottsdale

Strategic Objectives

• Elevate the Sales Experience: Simplify and streamline how Sales engages with quoting operations. Create clear ownership models, defined engagement channels, and consistent handoffs so cross-functional partners can participate in the deal cycle efficiently and effectively.
• Serve as Trusted Commercial Partner: Be one of the primary operational partners to Sales, delivering high-quality, customer-facing quotations that support timely deal execution. Coordinate with subject matter experts across functions to accelerate deal closure and improve customer outcomes.
• Drive Deal Accuracy and Velocity: Work closely with Pricing, IT, and go-to-market teams to ensure business objectives are executed with precision. By specializing teams around specific end-market requirements, increase both the accuracy and speed of quotes delivered.

What You’ll Do

Lead the Domestic Quoting Function

• • Oversee quoting operations, ensuring quotes are accurate, compliant with Axon’s pricing standards, and aligned with revenue recognition requirements.
  • Define and monitor quoting SLAs to drive turnaround times, deal velocity, and approval workflow efficiency.
  • Conduct regular quality reviews to sustain high standards of accuracy and customer experience.

Improve the Quote-to-Cash Lifecycle

• • Support customer data accuracy, process transparency, and operational efficiency throughout the commercial lifecycle.
  • Own core operational metrics including SLA adherence and approval cycle times, driving continuous improvement through data-backed insights.

Optimize Systems and Processes

• • Collaborate with Global Process and IT teams to deliver system enhancements that improve accuracy, scalability, and visibility across the quote-to-cash workflow.
  • Champion automation and AI-enabled standardization initiatives to reduce manual effort and increase throughput.

Build and Develop a High-Performing Team

• • Manage and mentor a team of approximately 20 quoting professionals aligned to Axon’s domestic sales end markets.
  • Foster a culture of accountability, collaboration, and continuous improvement that reflects Axon’s mission and values.

Deliver Reporting and Insights

• • Establish performance dashboards for key metrics, including quoting accuracy, deal approval cycle times, and SLA adherence.
  • Partner with executive stakeholders to translate operational data into actionable insights that drive forecasting accuracy and strategic decisions.

What You Bring

• Bachelor’s degree in Finance, Business, Economics, or a related field.
• 12+ years of progressive experience in pricing, quoting, revenue operations, or commercial finance.
• 5+ years in a senior leadership role with a demonstrated track record of driving cross-functional initiatives.
• Deep expertise in pricing strategy, CPQ platforms, and SKU/portfolio management.
• Proven success leading SKU simplification or product rationalization programs at scale.
• Strong financial acumen with the ability to model pricing scenarios and quantify business impact.
• Background in industries with high SKU complexity such as manufacturing, industrial technology, or B2B distribution.
• Executive presence and the ability to influence and align senior stakeholders across Sales, Product, and Finance without direct authority.
• Strong people leadership with a track record of building, coaching, and retaining high-performing teams.
• Exceptional change management skills — able to lead rationalization efforts and build organizational buy-in.
• Data-driven decision-making with strong analytical and financial modeling skills.
• Demonstrated ability to simplify complexity, both in product structure and process design.
• Proven success in process transformation and automation initiatives.
• Strong business partnership mindset, with a genuine commitment to putting customers’ needs first.
• Excellent collaboration skills with Sales and go-to-market functions.

Preferred Qualifications

• Experience leading a large team, including a shared services function, within the Quote-to-Cash cycle at a publicly traded company.
• Deep expertise in SaaS or subscription-based commercial models; hardware experience is a plus.
• Experience with government contracting, partner ecosystems, and distributor relationships.
• Familiarity with revenue recognition standards (ASC 606).
• Proven track record of measurably improving quote-to-cash cycle times and deal velocity metrics

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Location: Hybrid Presence based near our US Hubs - Boston, San Francisco, Atlanta, Sterling, Denver, Seattle, New York City or Scottsdale. This role follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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